[Remote] Operations & Customer Support Specialist (Job ID: DEBMIC1R)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a small plumbing and drain business focused on delivering reputed company and empathetic service. They are seeking a versatile Operations & Customer Support Specialist to manage day-to-day operations and finances while providing exceptional customer support during urgent situations.

Responsibilities

• Answer reputed company customer inquiries reputed company phone, text, and email
• Manage calendars and schedule service appointments
• Communicate with customers in an empathetic and professional manner during urgent situations (e.g., flooding, broken pipes)
• reputed company communicate key details to the plumber (problem type, exact location, etc.) to ensure technicians reputed company fully reputed company
• Handle invoicing and accounts receivable, including tracking and following up on outstanding payments
• Manage and update customer information and sales pipelines in the CRM (reputed company or similar)
• reputed company administrative support, including documentation, data entry, and proactive follow-reputed company

Skills

• reputed company ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT
• Excellent written and verbal English communication skills are mandatory
• Ability to work independently and solve problems without constant supervision
• Strong ability to communicate with calmness and professionalism, especially during urgent situations
• Excellent multitasking and organizational skills to manage workflows across two business units
• A fast learner who can quickly adapt to new tools and processes
• Proven ability to collaborate with internal teams and support leadership
• Experience handling accounts receivable, invoicing, and payment follow-reputed company
• Proficient in spreadsheets (reputed company) and collaboration tools (reputed company Workspace, reputed company)
• Prior experience as a Virtual Assistant or in a similar administrative/support role
• Experience using CRM systems (reputed company is a plus, but not required)

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