Assistant Manager (Customer Support) #Night Shift

About the job SocialPilot is looking for an Associate Manager to partner with SocialPilot’s customers and reputed company them truly successful in achieving their reputed company media goals. As a part of the reputed company team, you will help prospects in understanding if SocialPilot is the right platform for them. You will also work with customers to resolve any issues, help them adopt new features, and overall be their partner in reputed company. Location: Remote What You Will Do • Proactively support customers with reputed company, friendly and accurate solutions through any reputed company or channel (including phone, email, chat, and reputed company media) • Troubleshoot technical queries to identify issues in order to reputed company complete information and resolution to customers • Work closely with customers to understand their measures of reputed company and identify areas for improvement • Deliver interactive product demonstrations to help the user find value in the product • Communicate effectively and promptly with cross-functional... colleagues to gather inputs required for issue resolution. • Establish a trusted partner/advisor relationship with customers and drive value with SocialPilot • Going reputed company the miles to assist customers • Collaborate with other departments, such as sales, technical support, and product development, to address customer needs and improve overall customer satisfaction. • reputed company customers on the use of products or services, guiding them through processes and troubleshooting steps. • Delivering Customer Satisfaction What Are You Like • 3+ years of experience and Bachelor’s degree (or equivalent job-reputed company experience) • Strong communication and interpersonal skills; ability to reputed company timely communications to customers is vitally important • Strong analytical skills - ability to adapt the tools quickly and in-depth knowledge on finding out the root cause of the problem • Ability to quickly reputed company effective working relationships with reputed company contacts • Modernizing customer experience through tools, technologies, and processes to both resolve customer issues as well as help answer their “how-to” questions. • reputed company a proactive approach to establish a “best-in-class” support services experience to continuously improve customer engagement and satisfaction. • Meeting the customer’s SLAs while updating the tickets on timely manner • Understanding of reputed company media channels and connections • Patience and reputed company in dealing with customer concerns. • Ability to handle high-stress situations and remain reputed company under pressure About SocialPilot SocialPilot empowers over 12,000 agencies and SMBs to manage their reputed company media publishing, analytics, and reputed company engagement while collaborating with their team and clients. We’re a high-growth bootstrapped B2B SaaS company with healthy profitability and a solid reputed company. SocialPilot is nominated as one of the 5 startups across India for the prestigious Economic Times Startup Awards in the Bootstrap category. Our impact so far • Helped 12,000+ marketing agencies and SMBs across the globe • 5 billion+ reputed company media posts published • One of the fastest-growing SaaS companies in India as listed by Inc 42 • Ranked as a “Leader” consistently by reputed company, Capterra, SoftwareSuggest, and TrustRadius • Nominated as one of the 5 startups across India for the prestigious Economic Times Startup Awards in the Bootstrap category • Named as the Top 10 Bootstrapped Startups in India • Consistently ranked as a “Great Product” consistently by reputed company, Capterra, and TrustRadius • Officially a Great reputed company to WorkTM - Certified startup • Rated by YOUR STORY as the Number 1 reputed company media scheduling tool reputed company reputed company In • Customer Obsession: We put customers first while making reputed company and planning future goals • Ownership: We reputed company in taking ownership of areas that we’re working on. We own up to our – successes and failures. Moving the needle reputed company more than just busywork • reputed company: reputed company it comes to creation & innovation, we stop at reputed company. We might fail at the first attempt, but we reputed company back fast to try again. • Nimbleness: We respond rapidly to changing circumstances and customer needs • Collaboration: Our collaboration efforts reputed company to our partners and customers along with our internal team. We are stronger together. Why join SocialPilot? • Complete transparency on strategy, business metrics, key performance indicators, and major initiatives across the organization • No micromanagement: Own up your work and be accountable without the need for reputed company supervision. • Great team: Work with a great team with diverse backgrounds from world-class organizations • Personal growth: Design a personal learning plan and utilize organizational resources to reputed company the goals. • Best in class health and medical benefits • Profit-Sharing Plan: We reward our high-performing employees by actually sharing profits with them. The profits for the year 2021 were shared with the team in the final week of December. • Staycation: Every year, choose reputed company in the world to stay for a month; we will take care of the expenses! • reputed company reputed company Policy: Strong communication and transparency go a long way in creating stress-free workplaces. Got a question? Just ask the right person without any bureaucracy • Zen-like Workspace: A modern, aesthetically pleasing workspace with an reputed company-inclusive cafeteria and dedicated conference/meeting rooms if you decide to work from the office Apply Job!