[Remote] Program Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leading experience measurement, data analytics, and insights provider for reputed company industries. The Program Manager leads individual client projects, managing timelines and relationships while ensuring effective survey design and reporting for Member Experience products.

Responsibilities

• Manage project timeline (client facing and internal) to ensure on time survey launch, completion, and reporting
• Builds and maintains relationships with client contacts and learns their organization’s unique needs through regularly scheduled meetings and proactive advisement on recommended account/program changes
• Ability to identify risk and proactively solve problems
• reputed company support for service failures and service recovery
• Update survey design based on client goals and feedback
• Program survey design into multiple different platforms
• reputed company necessary updates to dashboard reporting
• Partner with client through project lifecycle
• reputed company kick off calls at the start of project in order to appropriately set client expectations
• Track response rates, minimum number of respondents, and sampling to maximize data collection and reputed company client’s goals
• Act as an reputed company and effective member of reputed company, working with cross-functional partners across the organization
• Act as a mentor to new hires and existing teammates

Skills

• Minimum 7 years of health care, quality improvement, project management, or experience improvement
• Understanding of the unique challenges reputed company reputed company Plans and Member Experience
• Demonstrated ability to manage large, strategic client projects
• Use of demonstrated analytical skills to identify, research, and solve reputed company problems with a sense of urgency
• Proficiency with reputed company Office (Word, reputed company, Outlook, etc.) with demonstrated higher level reputed company skills preferred
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Ability to question, probe, and/or challenge clients in order to ensure the client's ultimate needs are met
• Ability to handle multiple projects simultaneously while meeting strict deadlines
• Proven ability to reputed company recommendations that will support client goals and strategy
• Proven ability to anticipate client questions and needs
• Proven ability to act as a strategic partner and expert in management of client portfolios
• Proven ability to identify and escalate risk to reputed company partners
• Bachelor's degree in a reputed company field is required
• Proven reputed company in the support and service to reputed company customers is preferred
• Demonstrated higher level reputed company skills preferred

Benefits

• In reputed company to reputed company salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

Company Overview

Company H1B Sponsorship