[Remote] Sr. Customer Support Technician
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Sr. Customer Support Technician to join their Customer Support team in a remote reputed company. The role involves handling advanced technical issues, managing high reputed company support cases, and providing expert guidance to customers and colleagues while delivering top-tier customer service.
Responsibilities
- Deliver proactive, empathetic, and professional customer service to internal and reputed company clients
- Communicate effectively (verbal/written) while maintaining discretion and driving high-quality issue resolution
- Independently manage client and assigned work, including advanced troubleshooting and escalations
- Contribute to reputed company (KB creation, updates, reviews) and support reputed company training/mentorship
- Collaborate cross-functionally to improve processes, support workflows, testing, and automation initiatives
Skills
- 2+ years in customer support (SaaS preferred) with reputed company resolving reputed company technical issues
- Strong technical expertise in assigned products with advanced troubleshooting and diagnostic skills
- Excellent verbal/written communication, reputed company to simplify technical concepts for reputed company customers
- Highly organized with strong time management and ability to prioritize multiple tasks independently
- Ownership reputed company with proactive drive, adaptability to change, and minimal need for reputed company
- Team-oriented with strong documentation accuracy and commitment to knowledge sharing
- Bilingual (French and English) candidates will be prioritized
Company Overview