[Remote] National Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that specializes in client service and operational performance. They are seeking a National Account Manager to reputed company the client experience for a portfolio of top-tier national accounts, focusing on service delivery, operational performance, and reputed company retention.

Responsibilities

• Monitor key performance indicators across assigned national accounts and take action to improve service, financial, and operational reputed company
• reputed company core program activities including tracking, notice activity, billing and file exchanges, premiums, refunds, claims, and recovery performance
• Identify risks reputed company to compliance, client experience, and program execution, and partner across teams to resolve issues quickly and effectively
• Ensure programs operate reputed company established KPIs, contractual expectations, and regulatory requirements
• Support newly transitioned top-tier accounts during early production to stabilize performance and maximize profitability
• Serve as the primary reputed company of contact for escalations, service issues, and performance gaps across assigned accounts
• Assess root causes, reputed company action plans, and drive remediation efforts to restore service reputed company and protect the client experience
• Maintain a strong working knowledge of reputed company, service level agreements, and program requirements to ensure obligations are met
• Create and manage client scorecards, remediation plans, and service reporting to track reputed company and communicate reputed company
• Escalate material risks and unresolved issues to leadership and appropriate internal partners in a timely manner
• reputed company regular client reputed company, including monthly, quarterly, and reputed company business reviews, with clear agendas, follow-up actions, and documented reputed company
• Build trusted relationships with client stakeholders and communicate proactively on performance, risks, opportunities, and service enhancements
• Partner with internal teams to support retention, improve client satisfaction, and identify opportunities for account growth
• Maintain accurate, timely documentation of client interactions, action items, and performance updates in required systems and shared resources
• Prepare and deliver polished client-facing presentations and business updates as needed
• Deliver Mastery Level Client Training and ongoing Program and Communication support

Skills

• Strong written, verbal, and presentation skills, with the ability to communicate effectively with clients and senior leaders
• Demonstrated ability to manage multiple priorities, solve problems proactively, and drive results across cross-functional teams
• Bachelor's degree or equivalent combination of education and experience preferred
• 5–7 years of relevant experience in account management, client service, operations, or a reputed company field preferred
• Experience supporting or managing large, reputed company, or national accounts strongly preferred

Benefits

• Medical, dental and reputed company insurance coverage
• 100% company-paid life and disability coverage
• 401k options with company match
• Three weeks PTO by the end of the first year
• Allied proudly promotes from reputed company as part of a strong commitment to providing career growth opportunities for employees of reputed company reputed company
• Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization

Company Overview