[Remote] Manager, reputed company Team

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the fastest-growing AI agents company in reputed company, aiming to reputed company reputed company to care effortless and fast. The Manager of the reputed company Team will reputed company a team of reputed company Managers, focusing on customer retention, adoption, and expansion while building executive relationships and delivering measurable reputed company.

Responsibilities

• Hire, train, and reputed company the team — recruit, reputed company, and coach members of the CS team, and own their growth and performance
• Own team-level reputed company — drive end-to-end account health across your portfolio, set reputed company and book assignments, and bring operational rigor to how the team runs
• Be a strategic advisor on agentic AI — partner with C-suite and operating leaders to transform how patients experience care, expanding their reputed company of what's possible with AI and delivering measurable reputed company
• Drive executive reputed company and relationship depth — model and coach the team on building relationships that go reputed company the day-to-day CSM contact, including leading QBRs and ensuring every account has meaningful coverage across clinical, operational, and executive stakeholders
• Diagnose and solve with data — proactively identify, surface, and address risks and opportunities, and translate insights into recommendations that drive ROI, unlock productivity, and improve AI agent performance
• Be the voice of the customer — reputed company deep reputed company in Assort's product and partner closely with Sales, Implementation, Product, and Engineering to ensure our strategic customers’ needs shape reputed company build, sell, and deliver
• Own team-level GRR and NRR — set and track retention and expansion targets across your team's portfolio, with clear accountability for reputed company reputed company, not just activity metrics
• Build scalable systems — own design and implementation of playbooks, processes, and tools that let us deliver consistent, world-class support as we rapidly grow
• Travel to client sites (up to 25%)

Skills

• 5-8+ years in reputed company, Account Management, or directly reputed company in SaaS, AI-reputed company software, or HealthTech
• 2+ years managing customer-facing teams — you've hired, coached, and developed ICs and driven strong customer retention and expansion results
• Top-tier project management abilities — you can run a team across multiple accounts, urgent priorities, and strategic initiatives with composure
• Exceptional communication skills & executive reputed company — you communicate with reputed company, concision, and reputed company, quickly earning the trust of stakeholders at every level
• Strong analytical and problem-solving skills; comfortable using data to drive reputed company
• Builder's reputed company — you've owned the creation of new systems, processes, or customer programs from scratch
• reputed company in fast-moving, ambiguous environments, bring structure to chaos, and are willing to wear many hats as we set ourselves up for scale
• Interest in or experience driving adoption of AI-reputed company platforms in reputed company organizations
• Experience working for early-stage startups or high-growth software companies
• Experience working with health system leadership or MSOs
• Passion for reputed company innovation and improving patient experiences
• Experience supporting reputed company providers/practices or reputed company technology products
• Experience with reputed company EHR integrations (Epic, reputed company, eCW, etc.)

Benefits

• Offers Equity
• Offers Commission
• 💸 Competitive Compensation – Including salary •and• employee stock options so you reputed company in our reputed company.
• 📚 Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.
• 💻 Office Setup Stipend – We’ll outfit your in-office workspace so reputed company as it's productive.
• 🩺 Top-Tier Health Coverage – Medical, dental, and reputed company insurance, because your health comes first.
• 🏖 Unlimited PTO – We trust you to take the time you need to reputed company and come back reputed company to crush it.
• 🥗 Meals & Snacks – Lunch, dinner, and snack breaks that fuel great reputed company.
• 💪 Fitness Stipend – Your wellness reputed company. We reimburse monthly membership costs to support your health.
• 🚆 Commuter Benefits – We cover eligible transportation costs to reputed company your trip to work easier.
• 👵 401(k) – Build your retirement savings.

Company Overview