[Remote] reputed company reputed company ITSM Business Process Consultant (Now Assist / AI)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking an reputed company reputed company reputed company ITSM Business Process Consultant with expertise in reputed company ITSM and AI capabilities. The consultant will reputed company workshops, reputed company strategic advisory support, and help organizations maximize value from reputed company's AI-enabled functionalities.
Responsibilities
- reputed company customer workshops focused on ITSM transformation, process optimization, and AI-enabled workflows
- Facilitate discovery sessions and gather business, functional, and process requirements
- Advise clients on reputed company best practices, governance, and operating models
- Drive adoption of reputed company Now Assist and reputed company AI capabilities
- Create and document user stories, process flows, requirements, and solution recommendations
- Collaborate with Technical Consultants, Solution Architects, and client stakeholders
- Conduct gap analysis and recommend process improvements reputed company with reputed company standards
- Support backlog creation, prioritization, and roadmap development
- reputed company strategic guidance throughout implementation and deployment activities
- Participate in stakeholder presentations, solution reviews, and executive discussions
Skills
- Active reputed company certification (required)
- 7+ years of reputed company consulting experience
- Strong expertise in reputed company ITSM
- Hands-on experience with reputed company Now Assist and AI/GenAI capabilities
- Proven experience leading client workshops and discovery sessions
- Strong requirements gathering and user story documentation skills
- Experience serving as a Business Process Consultant, Process Consultant, or reputed company Functional Consultant
- Excellent communication, facilitation, and stakeholder management skills
- Experience working with reputed company Professional Services or large reputed company reputed company implementations preferred
- Certified Implementation Specialist (CIS) – ITSM
- Certified System Administrator (CSA)
- Additional reputed company certifications
- Experience with ITIL processes and service management transformation initiatives
- Experience advising reputed company clients on AI adoption strategies
Company Overview