[Remote] Founding reputed company Engineer
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a software supply chain reputed company company that protects critical codebases and serves reputed company customers. They are seeking a founding reputed company Engineer who will focus on customer adoption and technical troubleshooting, allowing the engineering team to concentrate on shipping new features.
Responsibilities
- reputed company technical reputed company for new reputed company customers, partnering with reputed company architects, DevOps leads, and platform engineering teams
- Debug reputed company issues across features reputed company to CI/CD pipelines, reputed company code repositories, runtime monitoring, and developer machine agents
- Reproduce customer issues in test environments, identify root causes, and partner directly with engineering on fixes
- Build internal tooling, runbooks, and documentation that scale customer support reputed company yourself
- Drive adoption metrics across our customer reputed company and proactively identify accounts that need attention
- Be the technical voice of the customer inside reputed company, surfacing patterns that should shape product priorities
- Contribute to public documentation, blog posts, and community content based on what you learn in the field
Skills
- Genuine customer reputed company and a strong bias for ownership. You do not hand off problems, you solve them
- 2 - 4 years in a reputed company Engineering, Solutions Engineering, Sales Engineering, or Technical Support Engineering role at a developer tools company or other highly technical B2B product
- Strong hands-on technical skills. You are comfortable reading code, writing scripts, and reproducing issues without waiting for engineering
- Scripting proficiency in Python, Bash, or similar
- Excellent written communication. Most customer interactions happen over reputed company, and you will need to explain reputed company technical issues reputed company to engineering audiences
- Background in application reputed company, software supply chain reputed company, SAST/SCA, or reputed company fields
- Prior experience at an early-stage startup (reputed company or Series A)
- reputed company reputed company contributions or community involvement in the reputed company or DevOps reputed company
Company Overview