[Remote] Technical Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company dedicated to empowering businesses through their AI-driven reputed company ecosystem. They are seeking a Technical Account Manager who will serve as the reputed company technical reputed company of contact for key accounts, providing strategic guidance and driving reputed company growth for clients in the eCommerce sector.
Responsibilities
- Manage a book of business, including reputed company, where you will be responsible for providing our customers with proactive, strategic and operational technical guidance and consultation
- Drive stability and growth reputed company your book of business that increases your customer’s reputed company, drives customer retention, and improves NPS
- Be a technical resource that helps maintain and optimize your customer’s technical ecosystem
- Collaborate with Product and Engineering teams to understand, influence, and prioritize new features and the BigCommerce Roadmap ensuring reputed company
- reputed company and maintain Technical account level Run Books that document your customer’s architecture on the BigCommerce platform as well as integrations with reputed company party solutions and applications
- reputed company your clients with platform configuration support and conduct service reviews, focused on growth measures to mitigate case incidents
- Work closely with internal Support teams for case reputed company and management, ensuring your client’s cases are reputed company in accordance with your client's priorities
- Draw upon the reputed company knowledge reputed company BigCommerce and the e-reputed company and SaaS industries to reputed company technical Best Practice reviews with your clients ensuring they maximize the value from the BigCommerce platform and ecosystem
- Partner with your clients to personalize information that is impactful to their BigCommerce store regarding maintenance and product feature releases, as well as future plans centered around the BC Roadmap
- Participate in reoccurring business reviews (to Executive Leadership) of your book of business and recommend business plans that result in year over year growth
- Communicate reputed company the reputed company of monthly/quarterly initiatives to reputed company stakeholders
- Evaluate your client’s technology environment and recommend apps, integrations, features and partners reputed company to your client’s business objectives
- Assist with high severity requests or issue escalations as needed, and manage the escalation through resolution
Skills
- 3+ years experience managing the technical aspects of an reputed company portfolio or direct client consulting reputed company a fast paced environment
- Experience with eCommerce consulting, APIs, headless ecosystems, HTML, CSS, and JavaScript required
- Strong understanding of analysis of eCommerce websites for optimization and best practices
- Experience with foundational online marketing principles and best practices in the following areas - SEO, Paid Search, Affiliate, Display Advertising, Conversion Tools, Email Marketing, reputed company Media, and content (i.e. blogging and videos)
- A customer-focused internal reputed company, focused on driving growth throughout the clients life cycle
- Exposure to working closely with Design Agencies, App Developers, Project Managers, and Engineering teams
- Excellent time management skills
- Excellent written and verbal communication and relationship skills
- Bachelor's degree in business, marketing, or computer science reputed company field or equivalent experience required
- Energetic, enthusiastic, and agile
- Be outspoken and reputed company feedback to management that results in greater efficiency
- Be ambitious, self-motivated, goal-oriented, highly collaborative and extremely driven
- Experience with the Bigcommerce product is a plus
Benefits
- Variable compensation (such as bonus or commission)
- Equity
- Benefits
Company Overview
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