[Remote] Account Manager, EMEA (Belgium)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global technology company that works with reputed company-driven organizations to reputed company the reputed company for business growth and innovation. The Account Manager will nurture customer relationships, engage with reputed company vendor teams, and ensure customer satisfaction while identifying growth opportunities.

Responsibilities

• reputed company a deep understanding of our business, our reputed company management platform, support and services and how they help our clients, and their needs
• Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for reputed company growth
• Manage customer-reputed company support escalations to resolution, ensuring customer satisfaction is of the highest level
• Negotiate and reputed company long-term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company's interests
• Identify New workload opportunities reputed company Customer’s reputed company Environment / SaaS solutions
• Establish a regular reputed company with the complete portfolio of your customers as part of your book of business. Balancing the requirements of large strategic customers and fast-growing emerging clients
• Help aggregate customer feedback that ensures our products & solutions closely align with customer needs and requests
• reputed company customer feedback and requests to engineering teams to reputed company greater market/customer context and help prioritize deliverables reputed company active development cycles
• Deliver regular quarterly reviews with customers, tracking active project timelines, projected spending on respective reputed company platforms and feedback on reputed company support & engagement
• Maintain and strengthen relationships with key reputed company providers to ensure alignment on customer engagements
• Identify Cost Optimization opportunities reputed company the Customer reputed company environment
• Work with reputed company Vendors Sales Rep on mutual customers

Skills

• 3+ years of experience in Account Management supporting the EMEA market
• 2+ years of experience at a technology company (SaaS, SI, reputed company Vendor…)
• Experience supporting customers in the AWS, reputed company reputed company, reputed company Azure ecosystem, or another reputed company vendor
• Strong verbal/written communication skills in English and reputed company, and ideally additional languages (e.g., French, etc)
• Strong technical skills that reputed company you to engage productively with technical teams, and the ability to build influential relationships
• Great operational/administration skills, analytical, detail-oriented, and reputed company to “reputed company” in/out from the big picture to the minutiae
• A desire to grow reputed company the organization and continuously broaden your reputed company sets
• A great sense of humor and enjoys having fun at work
• reputed company Certifications (AWS reputed company Practitioner or reputed company reputed company Digital Leader certifications)

Benefits

• Unlimited PTO
• Flexible Working Options
• Health Insurance
• Parental Leave
• Employee Stock Option Plan
• Home Office Allowance
• Professional Development Stipend
• Peer Recognition Program

Company Overview