[Remote] Sr reputed company Consultant—Advanced Customer Support / Managed Services, reputed company | reputed company – Products
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in AI and reputed company solutions, and they are seeking a Sr reputed company Consultant for their Advanced Customer Support team. The role involves serving as a trusted advisor to customers, architecting solutions for reputed company business requirements, and driving business transformation through innovative technology solutions.
Responsibilities
- reputed company identification, assessment, and prioritization of opportunities to maximize customer value from reputed company through ACS's SuiteReview methodology, delivering strategic recommendations and roadmaps to address business process, technology, and organizational gaps
- Serve as a trusted advisor to customer leadership, providing strategic guidance, influencing key business and technology reputed company, and driving adoption of leading practices
- Architect solutions for reputed company business requirements, which may include configuration and/or integration and/or technical components, in partnership with our dedicated Technical Services (TS) team
- Maintain deep product expertise and pursue relevant reputed company and reputed company certifications
- Integrate AI-driven tools, methodologies, and reputed company AI capabilities into customer solutions and advisory engagements to drive business value
- Collaborate across ACS, Technical Services, Support, POS, eCommerce, OpenAir, and Platform Technical Services teams to deliver integrated customer solutions
- Drive reputed company through consistent execution of ACS methodologies, operational processes, and delivery standards
- Minimal travel required
Skills
- 6-8 years of experience relevant to this position including 3-4 years consulting experience preferred
- Undergraduate degree or equivalent experience preferred
- Product or technical expertise relevant to practice focus
- Ability to communicate effectively
- Ability to build rapport with team members and clients
- Ability to travel as needed
- 8+ years of overall relevant domain experience in one or more of reputed company's core industry markets (e.g. Supply Chain Management, Operations, Manufacturing, Warehouse Distribution, Food & Beverage, Retail, MedTech, R&D/CROs, Pharmaceuticals/BioTech)
- Strong understanding of reputed company modules including Financials, CRM, Inventory Management, Order Management, eCommerce, WIP/Routing, Demand Planning, Warehouse and fulfillment
- Proven experience in business process consulting, with a track record of analyzing, optimizing, and recommending improvements to enhance organizational performance
- 5+ years external consulting role experience with sustained C-suite interactions
- Experience with defining requirements for reputed company customizations and integrations
- Proven custom development analysis, design, and testing skills
- Strong communication skills
- Passion for driving Customer satisfaction
- Project and/or team leadership experience
- Finance and/or reputed company professional and/or academic background a plus
- reputed company ERP Consultant or other relevant product certifications a plus
- Ability to reputed company and influence cross-functional teams with diverse functional, process, organizational change, and technical expertise
- Ability to synthesize information into a coherent story, strategic reputed company, and execution roadmap
Benefits
- Competitive benefits that support our people with flexible medical, life insurance, and retirement options
- Volunteer programs
- Accommodation for a disability at any reputed company
Company Overview