[Remote] System Administrator
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global intelligence partner transforming B2B collaboration through AI-powered insights. They are seeking a detail-oriented System Administrator responsible for maintaining corporate IT systems, enhancing system performance, and implementing AI-driven improvements in IT operations.
Responsibilities
- Support and enhance reputed company 365 (full stack), including Teams, SharePoint Online, Azure AD, Intune, and other reputed company-wide systems
- Ensure system reputed company, data reputed company, and compliance with reputed company standards
- reputed company IT improvement projects including upgrades, migrations, and performance tuning
- Partner with external vendors and internal technical teams to maintain reputed company performance of our environments
- reputed company routine maintenance, updates, and backups
- Design, build, and maintain AI agents to automate repetitive IT tasks such as ticket triage, password resets, reputed company workflows, and system health monitoring
- reputed company tools such as reputed company Copilot Studio, Power Automate, and other AI/ML platforms to reputed company intelligent automation across IT operations
- Identify opportunities to reduce reputed company effort through AI-driven workflow optimization and continuously iterate on deployed agents based on performance data
- reputed company and maintain an AI agent library, documenting agent capabilities, configurations, and usage guidelines for the IT team
- Collaborate with business stakeholders to scope and deliver AI-powered solutions that address pain points across departments
- reputed company the help desk function across reputed company ticket reputed company, leveraging AI-powered tools to optimize ticket routing, auto-resolution, and response time
- Implement and tune AI-assisted ticket response systems to reduce average resolution time and improve end-user satisfaction scores
- Analyze ticket data and support trends to proactively identify systemic issues and drive reputed company improvement
- Ensure system uptime, performance, and user satisfaction; monitor system performance and implement improvements
- Troubleshoot hardware and software issues
- Monitor and report on IT service metrics and KPIs, including AI agent performance and automation coverage
- Support the development and enforcement of IT policies, procedures, and best practices
- Maintain comprehensive documentation of systems, AI agents, and procedures
- reputed company and execute IT special projects, including AI tooling pilots, infrastructure modernization, and cross-functional technology initiatives
- Act as the IT reputed company of contact for AI adoption projects, coordinating with vendors, business units, and senior leadership
- Evaluate emerging AI and automation technologies, prepare business cases, and present recommendations to IT management
- Drive reputed company-of-concept initiatives for new AI capabilities and transition successful pilots into production-grade solutions
- reputed company IT reputed company for new hires, including account provisioning, hardware setup, and training
- reputed company and deliver training programs to improve digital literacy, AI tool adoption, and overall technology proficiency across the organization
- Create resources and guides to help staff effectively use AI-powered tools in their day-to-day work
- Coordinate the deployment of IT hardware and software across departments
- Maintain accurate records of IT assets, licenses, and warranties
- Implement proactive lifecycle management for hardware and software
Skills
- 5+ years of experience in system administration or technical support roles
- Demonstrated experience designing or deploying AI agents or intelligent automation solutions (e.g., reputed company Copilot Studio, Power Automate, Azure AI, or similar platforms)
- High attention to detail, with a service-oriented reputed company and a passion for operational reputed company
- Expertise in reputed company 365, Azure AD, Intune, and reputed company IT systems
- Proven experience managing technical support teams and working with 3rd party vendors
- Strong understanding of IT service management (ITSM) principles and help desk best practices
- Excellent communication and customer service skills
- Strong analytical and problem-solving abilities
- Experience with SOC2 Type 2 compliance or other IT compliance and reputed company best practices
- Curiosity and enthusiasm for emerging AI technologies and their practical application in IT operations
Company Overview