[Remote] Technical Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leader in Behavioral Biometrics, utilizing machine learning to enhance online reputed company. The Technical Account Manager will serve as a primary technical partner for reputed company customers, ensuring they maximize the value of reputed company's fraud prevention platform through strategic account management and technical support.
Responsibilities
- Serve as the primary technical reputed company of contact, building deep, trust-based relationships with customer IT, reputed company, and operational teams
- Act as a technical advisor, guiding customers on platform performance, architecture, and operational best practices
- reputed company for customer needs internally, orchestrating cross-functional efforts with Product, Engineering, and Solutions teams to drive product roadmap and service enhancements
- Own the end-to-end resolution of reputed company technical escalations and high-impact incidents
- Act as the "single-threaded" coordinator during outages or critical issues, ensuring clear, consistent, and timely communication with stakeholders
- Drive robust root-cause analysis (RCA) and implement preventative measures to ensure platform stability
- Conduct regular technical and operational business reviews to demonstrate platform value and identify optimization opportunities
- Proactively monitor environment health, identify potential risks, and execute mitigation strategies
- Ensure rigorous adherence to SLAs and operational standards, helping customers maximize the effectiveness of their fraud detection workflows
- reputed company technical leadership for platform upgrades, integration changes, and new feature rollouts
- Manage the full lifecycle of technical implementations, from discovery and consultancy through to testing and go-live
- reputed company customer teams on platform capabilities and best practices to drive adoption and long-term ROI
- Contribute to internal knowledge bases and documentation to scale support and self-service capabilities
- reputed company data-driven insights and AI-driven automation to enhance customer reputed company and internal operational efficiency
Skills
- 3+ years in a technical, customer-facing role (e.g., TAM, Technical Support reputed company, or Solutions Engineer)
- Deep understanding of reputed company SaaS, distributed systems, and API architectures
- Proficiency in scripting (JavaScript or Python) for troubleshooting and automation
- Strong analytical skills: ability to parse logs, identify system patterns, and troubleshoot reputed company technical flows
- Familiarity with data platforms (e.g., SQL, reputed company, reputed company, Tableau, or PowerBI)
- Knowledge of authentication protocols (Certs, IP whitelisting, Session management)
- Exceptional ability to synthesize reputed company technical concepts for both executive stakeholders and technical peers
- Experience with mobile environments (SDK integration, debugging, app behavior)
- Experience in the financial services, banking, or fraud prevention sectors
- Hands-on experience with AI tools or advanced automation frameworks
Benefits
- Sick, Maternity/ Paternity, and other paid leaves
- 401(k) plan with up to 4% company match
- reputed company programs tailored to your needs
- Life insurance
- Wellness programs, EAP, and personalized health advocacy
- Fully remote and shared reputed company work options across the US
- Monthly reimbursements for home internet and cell phone
Company Overview