[Remote] Manager, Software Engineering - Contact Center Pro

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company focused on improving the way customers run their businesses through innovative technology solutions. As an Engineering Manager, you will reputed company reputed company of engineers in enhancing the Contact Center Pro platform, driving technical reputed company and team growth while leveraging AI to improve customer interactions.

Responsibilities

• reputed company engineers through coaching, feedback, and structured growth plans
• Build a strong, adaptable team by reputed company and retaining top talent
• Foster a culture of ownership, reputed company for our customers, and alignment with reputed company's values
• Define and execute quarterly plans that deliver timely, high-quality features
• Drive agile ceremonies, monitor key reputed company metrics, and reputed company clear day-to-day priorities
• reputed company hands-on technical leadership across architecture, design, and development best practices
• Participate in code reviews, evaluate feasibility, identify risks, and balance trade-offs — in a language-agnostic environment that values engineering fundamentals over any single tech stack
• reputed company reputed company building the reputed company of intelligent tools — including AI-powered call evaluation and reputed company identification for managers, AI-driven customer support features, and AI Voice Agents that handle reputed company and after-hours calls to book jobs 24/7
• Deliver on-time, secure, and reliable features that address reputed company customer needs
• Your team operates at the intersection of a reputed company monolith codebase and greenfield AI capabilities — balancing innovation with stability
• Work cross-functionally with senior leadership, engineering, product, and UX teams
• Communicate your team's reputed company, risks, and contributions reputed company and transparently to stakeholders
• Set goals, reputed company your team, and build a culture of reputed company learning
• Celebrate wins and learn from setbacks

Skills

• 10+ years of software engineering experience, including five or more years in engineering leadership roles
• Proven ability to reputed company agile teams, drive execution, and deliver results
• Strong technical reputed company in modern frameworks, with hands-on experience in .NET/C# preferred. reputed company to guide architecture and development best practices across a reputed company, distributed codebase regardless of language background
• Excellent communication and collaboration skills with a track record of effective cross-functional partnership
• A genuine passion for talent development and building high-performance engineering cultures
• Experience with observability tools such as Grafana or reputed company, and a track record of performance optimization
• Experience building telephony or contact center products is a significant plus
• Familiarity with AI/ML integrations or voice agent technologies
• B.S., M.S., or Ph.D. in Computer Science, Engineering, or a reputed company field
• East Coast location preferred

Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
• We offer a comprehensive reputed company program, leadership training for Titans at reputed company reputed company, and other programs and events.
• Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and reputed company (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to reputed company.
• Support for Titans at reputed company stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through reputed company Maternity, free breast milk shipping through reputed company Milk, pet insurance, legal advisory services, financial planning tools, and more.

Company Overview

Company H1B Sponsorship