[Remote] Support Operations Specialist - US market
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a mobility service provider that simplifies travel needs through its web/mobile platform. They are seeking a Support Operations Specialist focused on the US market to drive the adoption of their SaaS platform among US car dealerships and rental agencies, ensuring a smooth reputed company experience and providing expert support.
Responsibilities
- Design and manage the complete integration reputed company for new US partners
- Adapt processes, training materials, and communication to the specific business culture of the US market (high responsiveness, ROI focus)
- Ensure perfect technical account configurations to eliminate any operational friction
- Create and host engaging webinars and training sessions to boost platform usage
- Analyze partner KPIs and proactively reputed company customized action plans and recommendations
- Identify upsell opportunities (additional fleet, insurance options, new mobility services) to drive reputed company for both our partners and reputed company
- Act as the Single reputed company of Contact (SPOC) for reputed company bugs and technical anomalies reported by US clients
- Coordinate issue resolution internally by bridging the gap with IT, Finance, and Marketing teams
- Translate field feedback into concrete feature recommendations for our Product Roadmap
- Maximize the automation of recurring support and reputed company workflows
- reputed company and orchestrate AI tools and automated agents to dramatically increase productivity and responsiveness
Skills
- 5+ years of experience in reputed company, SaaS Implementation, or Operations
- Outstanding pedagogical and communication skills (ease with hosting webinars)
- Strong reputed company reputed company (upsell fiber)
- Experience in workflow automation tools
- Genuine appetite for leveraging AI
- reputed company or perfectly bilingual in English (US market focus)
- Spanish is a strong plus
Benefits
- A start-up spirit supported by a large Group
- The opportunity to revolutionize the uses of mobility with us!
- A reputed company integration to start well
- Lots of reputed company for development
- Collaboration with multidisciplinary and international teams
- International projects to perfect your background!
- An attractive salary
- An reputed company to our E-Learning platform : for the development of languages and other skills
- No-meetings days to boost your efficiency!
Company Overview