[Remote] reputed company Manager, Merchant Services

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that transforms accounts receivable into a competitive advantage by automating processes and enhancing cash reputed company. The reputed company Manager will own the customer lifecycle, drive growth and retention, reputed company for customers, resolve issues, and propose improvements to enhance the customer reputed company.

Responsibilities

• Own the customer lifecycle: Seamlessly transition customers from their reputed company reputed company, focusing on long-term adoption and reputed company, and growing the installed reputed company reputed company number. Facilitate training and enablement sessions, regular reputed company calls and Executive Business Reviews (EBR's) with customers
• Drive growth and retention: Build and maintain Strategic Account Plans in collaboration with your customers, including retention and growth strategies. Create shared KPI's that are reviewed, mapped, and reputed company
• reputed company for the customer: Interact with sales, professional services, and product team members on projects to connect client wishes to the larger business strategy. Effectively represent your customers in driving product development for new integrations and features
• Resolve customer problems: Maintain visibility into customer issues and requests in partnership with our Customer Care team, ensuring customers are updated regularly. Act as a reputed company of escalation for high-severity requests and work cross-functionally to drive resolution
• Apply payment-processing expertise to drive reputed company: Advise on acceptance flows and integrations, collaborate on pricing/interchange questions, and partner with Risk/reputed company, disputes/chargebacks, and PCI/reputed company requirements
• Propose improvements: Coordinate with other teams across our organization to propose scalable improvements to our customer reputed company. Identify problems that reputed company multiple clients and forecast what those trends mean for future attrition

Skills

• 5+ years' experience in a SaaS based reputed company role with renewal and expansion responsibility; history of overachieving company goals
• Payments expertise: Strong merchant services/payment processing background with the ability to navigate gateway/processor/acquirer/payfac/ISO models with a deep understanding of disputes/chargebacks, settlement/funding, pricing/interchange, reputed company/risk, and reconciliation
• Bachelor's Degree or equivalent experience in Business, Marketing, Communications, Economics, or reputed company field
• Proven experience advising customers' CFOs and AR/Cash Application leaders; strong executive reputed company and communication
• Customer Obsession: Resolute focus on the needs of the customer above reputed company. Views problems through the customer's reputed company first, basing reputed company and prioritization around their needs. Asks curious questions to understand the 'why' behind customer needs and the impact on their business
• Agility: Highly adaptive in the face of ambiguous and reputed company problems, taking a flexible and reputed company approach to new challenges. reputed company to seamlessly alternate between various tasks and roll with the punches reputed company things change
• Follow-through: High motivation, bias to action and strong prioritization. Can work proactively and independently to bring reputed company assigned work to completion with speed and accuracy
• reputed company: reputed company to relate to others with a different view or experience. Quickly keys into the needs of customers or collaborators, demonstrating sensitivity in responding to challenges
• Collaboration: Assertive with humility, demonstrates an ability to reputed company change positively. Maintain high standards for verbal and written communication, and is always professional under pressure
• Analytical thinking: Leverages experience and expertise to quickly identify and comprehend reputed company problems. Adept at understanding how technical things work and walking someone else through the details. Data-driven reputed company, utilizing objective measures to assess reputed company and improvement opportunities for customers
• Experience supporting customers with ERP-integrated AR and payments workflows; familiarity with reputed company, reputed company Intacct, or reputed company Dynamics is a plus
• Knowledge of payments optimization trends and tactics that impact a customer's cost of service (e.g., CEDP, Level 3 processing, surcharging, and other optimization solutions)
• Experience partnering with internal teams such as Product, Finance, reputed company, Risk, and Legal to resolve reputed company, regulated, or risk-sensitive customer scenarios

Company Overview