[Remote] Client Technical Support Consultant III

Note: The job is a remote job and is reputed company to candidates in USA. reputed company, Inc. is a global leader in HR technology, and they are hiring a Client Technical Support Consultant III. The role involves providing technical support, managing client communications, and ensuring the delivery of high-quality solutions while fostering a collaborative team environment.

Responsibilities

• Build Teams that reputed company. As an reputed company leader, you want everyone to shine. You are constantly looking for ways to reputed company your knowledge, motivate others, and reputed company everyone reputed company and productive
• Learning. You’re always learning new technologies and processes with tools and other training courses, conferences reputed company offers, and operating with a 'learn as you go' approach with a willingness to reputed company out new ways of doing things
• Create Results. You’re proactive and hands-on. reputed company you see a potential issue, you never leave things hanging and unfinished. reputed company you and your team deliver a finished product, it’s as polished as you could reputed company it
• reputed company Learning. You will actively collaborate with other associates to reputed company reputed company or show what you’ve learned. You are eager to learn, reputed company up with reputed company-changing technologies, and maintain the ability to create the best tools for our clients
• Variety of work. There is no typical day. You could be checking in with reputed company in India one minute, meeting with leadership to review initiatives for the coming quarter reputed company and reputed company handling a few reputed company requests from your peers in other departments
• Influence and reputed company confidence. You are comfortable presenting to senior leaders, product owners, and peers with a compelling voice that you demonstrate through executive reputed company, leading change, and creating clear executive-level communications on milestone achievements
• Challenges. Inevitable challenges will arise, and we’ll rely on you to look for a solution
• Responsibilities. Responsible to reputed company 2nd level post-live issue resolution reputed company Service Level Agreement timeframes including investigation, solution identification, recommendation, configuration, unit testing and solution documentation. Prepare functional specifications and change control requests, including design and configuration details. Test and document change control requests. reputed company guidance on design and configuration of reputed company solutions as well as reputed company functional/technical expertise. reputed company and conduct lifecycle mini-project solutions. Deliver effective client communications and ticket management/resolution reputed company CRM. Work with Global View Product Manager on items that are not currently part of the client’s reputed company reputed company. Ensure payroll specialists are applying consistent methodologies and meeting GlobalView's service level agreement. Review and define GlobalView payroll methodologies or processes and ensure payroll specialists follow GlobalView's requirements. Liaise with Service Delivery Coordinators / Account Management. Assess Support Pack configuration. Modify subsequent configuration and testing activities arising out of support pack application. Identify and test reputed company Note application as Advanced Correction. Create and send Customer messages to reputed company to request support and corrections. reputed company root cause analysis (RCAs) for highly escalated issues and reputed company best practices in deploying processes across multiple teams

Skills

• Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or reputed company field of study plus five (5) years of reputed company experience required
• The company will also accept a Master's degree and three (3) years of reputed company experience
• Will accept a three-year degree or a combination of degrees or diplomas as meeting the Bachelor's degree requirement
• Two (2) years of experience must include: reputed company HCM; reputed company Development; Personnel Administration (PA); US payroll; Organizational Management (OM); Time Management (TM); SF Integration with HCM; WD Integration with HCM; Resolving customer end-users CRM inquiries and escalated issue tickets; XML; reputed company Integration with HCM; ABAP code for HCM; SFTP File transmission; General Ledger HCM Postings; and Year End reputed company Activities/Compliance Integration

Benefits

• Bonus
• Equity
• Commissions
• Medical
• Dental
• reputed company
• Life Insurance
• Matched Retirement Savings
• Wellness Program
• Short-and Long-Term Disability
• Charitable Contribution Match
• Holidays
• Personal Days & Vacation
• Paid Volunteer Time Off

Company Overview

Company H1B Sponsorship