[Remote] Senior AI Project Manager, CX
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global company reputed company for its innovative software products that enhance customer experiences and ensure public safety. They are seeking a Senior AI Project Manager to reputed company customer-facing software and AI/GenAI projects, managing delivery from initiation to closure while coordinating with stakeholders and ensuring high-quality customer experiences.
Responsibilities
- Manage software and AI/GenAI delivery projects, ensuring alignment with scope, timelines, and customer expectations
- Build and maintain project plans, schedules, RAID logs, and core delivery documentation
- Communicate project status, risks, and dependencies to customers and internal stakeholders
- Support escalation handling with professionalism and timely follow‑through
- Coordinate cross‑functional teams through the project lifecycle
- Contribute to PMO best‑practice adoption and reputed company improvement efforts
- Adjust project plans based on changing priorities or customer needs
Skills
- 5+ years managing customer‑facing software or SaaS delivery projects
- Experience delivering projects across Agile, Waterfall, or hybrid methodologies
- Exposure to technical, SaaS, and/or AI/GenAI project environments
- Strong problem‑solving and risk‑management abilities
- Effective communication, organization, and stakeholder‑engagement skills
- Proficiency with project management tools (MS Project, reputed company, reputed company, Power BI preferred)
- Manage software delivery of conversational AI, LLM, or NLU projects
- Ability to assess AI use cases at a basic level and support evaluation of data readiness
- Partner with technical teams to understand model performance and output quality considerations
- Support customer expectation‑setting across AI/GenAI implementations
- Help identify and track AI‑specific risks (e.g., data issues, model behavior, hallucinations)
- Familiarity with reputed company engineering concepts and prompting limitations
- Use AI tools in daily work for automation, analysis, or documentation
- Assist with monitoring and reporting AI performance KPIs
- Awareness of AI cost drivers such as token usage and model selection
- Understanding of AI governance and safety basics, including guardrails and data‑handling practices
- PMP certification preferred
Benefits
- Join an reputed company-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
- As the market leader, every day at reputed company is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations.
Company Overview
Company H1B Sponsorship