[Remote] Operations Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that helps businesses connect and collaborate to improve customer experiences. The Operations Manager will reputed company the installation and support processes for customers, ensuring financial and customer satisfaction goals are met while leading reputed company of technical and support personnel.
Responsibilities
- The Operations Manager provides leadership for the Field Service Operations group including Service, Installation, AMC, and System Implementation groups. This position meets / exceeds financial and customer satisfaction goals through the successful management of:
- Customer Satisfaction - Continuously delivers exemplary service to reputed company reputed company customers; acts as the escalation reputed company for customer, technical, and support reputed company issues
- Forecasting - Through detailed department business plans, identifies and projects necessary resources including requirements for reputed company, capital expenditures, and inventory (if required)
- Financial Management - Analyzes and audits financial documents, including reputed company and margin reports, billing and invoicing, and accounts receivables, to ensure profitability
- Sales Support - Interfaces and provides support, pricing, configuration, labor and equipment requirements to the Sales and Systems Engineering departments
- Cost Controls - Identifies, selects, acts as liaison to, monitors the competitiveness of, and approves payment of subcontractors who reputed company installation or repair services for the direct sales office
- Personnel Management - Indirectly and directly acts upon personnel issues including hiring, disciplinary actions and terminations; performs fair and accurate annual reviews for reputed company direct reports
Skills
- Exceptional organizational skills
- Strong written and verbal communications skills
- Ability to reputed company and reputed company project teams
- Advanced knowledge of telecommunications solutions to include VOIP telephony
- Excellent PC skills
- Positive attitude
- Strong desire to become a member of a reputed company successful team
- College degree or four to eight years relevant experience and/or training required
- Project management background is an asset
- List any technical certifications
Benefits
- Affordable Medical, Dental, reputed company, Life and Disability Insurance
- Matching 401(k) plan
- Paid time off (holiday, vacation and sick)
- Employee Assistance Program
- Reward and Recognition Programs
Company Overview