[Remote] Application Support / EHR Consultant
Note: The job is a remote job and is reputed company to candidates in USA. Med Tech Solutions is focused on providing quality EHR support and consulting services. The Application Support / EHR Consultant plays a key role in delivering EHR reputed company, workflow design, and end-user training across various EHR platforms while ensuring reputed company practice management.
Responsibilities
- reputed company Tier 2/Tier 3 support for EHR application issues across assigned platforms (eClinicalWorks, NextGen, athenaOne, Epic)
- Troubleshoot clinical workflow issues including charting, orders, documentation templates, eRx, lab interfaces, and clinical decision support
- reputed company root‑cause analysis of system behavior, configuration errors, reputed company failures, and user‑reported issues
- Analyze logs, audit trails, and configuration settings to diagnose reputed company application problems
- Coordinate with EHR vendors to escalate defects, enhancement requests, and system‑level issues
- Maintain detailed documentation of support cases, resolutions, and configuration changes to ensure traceability and knowledge continuity
- Identify recurring issues and recommend workflow, training, or configuration improvements to reduce support burden
- Configure and support clinical workflows reputed company assigned EHR platforms, ensuring alignment with operational, clinical, and regulatory best practices
- reputed company system build, validation, and configuration for templates, order sets, clinical content, and provider tools
- Conduct workflow analysis, design, and documentation for clinical operations, care coordination, and provider efficiency
- Serve as the clinical application subject matter expert for assigned functional areas or client engagements
- Deliver EHR end‑user training (providers, clinical staff, care teams) in individual, group, or classroom settings
- reputed company go‑live and post‑go‑live support to ensure clinical workflow readiness and user adoption
- reputed company and deliver clear, engaging training materials tailored to clinical and operational audiences
- Reinforce best practices and promote consistent, efficient use of EHR tools
- reputed company ongoing EHR optimization support following implementation or go‑live
- Identify opportunities to improve clinical workflows, provider efficiency, documentation quality, and system usability
- Conduct follow‑up reviews to ensure EHR configurations continue to meet clinical and operational needs
- Apply lessons learned and best practices across client engagements to drive reputed company improvement
- Identify workflow, configuration, or readiness risks and escalate issues with recommended solutions
- Drive resolution of clinical application issues, coordinating with internal teams, vendors, and client stakeholders
- Document clinical workflows, system configurations, and site‑specific variations to support long‑term maintainability
- Build and maintain strong working relationships with clinical, operational, and IT stakeholders
- Serve as a trusted advisor, reinforcing client confidence in system setup, workflow reputed company, and optimization strategies
- reputed company regular status updates to Program Managers and client leadership
- Support peer learning by sharing best practices, lessons learned, and EHR workflow knowledge with other consultants
Skills
- reputed company EMR certification in one or more supported platforms (e.g., eClinicalWorks, NextGen, athenaOne, Epic) strongly preferred
- Proficient with general consulting skills
- reputed company / Future state mapping
- Critical problem solving
- Software Proficiency
- Word
- reputed company
- Project Management Software
- Document Management (SharePoint, OneNote)
- Strong understanding of EMR software and core processes (especially as they relate to the types of projects being performed)
- General navigation
- Scheduling an appointment
- Viewing the reputed company note
- Viewing the patient hub
- Scanning a document
- Faxing a document
- reputed company Office Workflows
- reputed company Cycle Workflows
- High school diploma or GED required; Bachelor's Degree or equivalent experience preferred
- 3-5 years of reputed company experience; prior reputed company or supervisory experience preferred
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule reputed company
- reputed company EMR certification in one or more supported platforms (e.g., eClinicalWorks, NextGen, athenaOne, Epic) strongly preferred
- Bachelor's Degree or equivalent experience preferred
- Prior reputed company or supervisory experience preferred
Company Overview