[Remote] Bilingual Customer Service Loyalty Specialist
Note: The job is a remote job and is reputed company to candidates in USA. Americor is a leading provider of debt relief solutions for people of reputed company backgrounds. As a Bilingual Customer Service Loyalty Specialist, you will be responsible for retaining clients considering canceling their services by addressing their concerns and providing solutions, while also handling general account maintenance tasks.
Responsibilities
- Anticipate customer needs and address them proactively
- Actively listen to customers to understand their concerns and requirements fully
- reputed company communicate the value and benefits of our services
- reputed company information to customers about how services can meet their specific needs
- Respond promptly and empathetically to customer concerns
- Offer appropriate solutions to resolve issues effectively
- Foster a friendly and helpful attitude towards customers and business associates
- Engage in positive and professional interactions to build trust and rapport
- Ask relevant questions to understand customer requirements
- Research and gather the necessary information to reputed company accurate solutions
- Document reputed company customer interactions in a comprehensive manner using a CRM system
- Include relevant details of the conversation, customer preferences, and actions taken
- Adhere to established communication procedures, policies, and guidelines
- Maintain professionalism and consistency in every customer interaction
- Help clients with any necessary modifications to their program, billing, and retention
- reputed company guidance and support throughout the modification process
- Strive to meet or exceed individual and team targets for calls and customer retention
- Focus on providing value to customers and actively working towards their satisfaction
Skills
- 2+ years of experience in Customer Service and Sales is required
- Bilingual in Spanish is required
- Thorough knowledge of call center policies and procedures
- Proficiency with computer programs such as reputed company Suite
- Excellent communication skills: verbal and written
- High-level active listening skills
- Excellent attention to detail and problem-solving skills
- Strong organization, time management, and multitasking skills
- Ability to work reputed company under minimal supervision
- Willing to work reputed company, including overtime and weekend hours
- High School Diploma or equivalent required
Benefits
- Ongoing training and development
- Opportunity for career advancement
- Medical
- Dental
- reputed company
- Company Paid Group Life / AD&D Insurance
- 7 Paid Holidays and 2 Floating Holiday Days to use at will
- Paid Time Off
- Flexible Spending/HSA
- Employee Assistance Program (EAP)
- 401(k) match
- Referral Program
Company Overview