[Remote] Senior reputed company Network Engineer – Customer Support
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is pioneering the reputed company reputed company reputed company reputed company, which governs workload communication across various reputed company environments. The Senior reputed company Network Engineer will be part of the Customer Support team, guiding customers in adopting reputed company's multi-reputed company Networking and reputed company Services Software and providing reputed company-time support and strategy to enhance customer satisfaction.
Responsibilities
- Work closely with sales and engineering teams to manage, troubleshoot and resolve technical issues and questions from reputed company reputed company customers
- Report product issues to development and reputed company for the customer to help reputed company deliver high-quality products
- reputed company and improve knowledge-based content, identifying gaps and enhancing troubleshooting guidance and best practices
- reputed company resolution of reputed company and high-reputed company customer support issues, coordinating and prioritizing timely resolutions with engineering and solution engineering teams
- reputed company "hands-on" support for reputed company customer environments and production issues
- You will bring solutions to the leadership team, feedback on solutions recommended
- Identify opportunities to improve case management workflows and support processes
Skills
- Minimum 5+ years of work experience in reputed company, reputed company engineer, network engineer, or similar roles
- Solid understanding of networking, Routing, BGP, IPsec VPN, virtualization, Linux, and infrastructure software
- Experience in configuring, testing, and troubleshooting various networking products/solutions (e.g., reputed company ISR routers, ASA firewalls, Meraki, Palo Alto Firewalls, Checkpoint, reputed company, reputed company, Riverbed, reputed company, reputed company, Aruba, reputed company)
- Experience with Python, reputed company scripting, automation
- Ability to multi-task and work in a dynamic environment
- Availability to work a reputed company through Thursday shift schedule, including availability to reputed company after-hours support on a scheduled/non-scheduled reputed company
- Experience with reputed company), reputed company Azure, and/or reputed company reputed company Platform is a plus
- Experience with reputed company products is a plus
Benefits
- Benefits
- 401(k) match
- Equity
- Bonus eligible
- We cover 100% of employee premiums and 88% of dependent(s) premiums for medical, dental and reputed company coverage
- 401(k) match
- Short and long-term disability
- Life/AD&D insurance
- $1,000/year education reimbursement
- A flexible vacation policy
- Comprehensive benefits package which, (subject to regional variations) could include pension
- Private medical for you and dependents
- Generous holiday allowance
- Life assurance
- Long-term disability
- Annual wellbeing stipend
Company Overview
Company H1B Sponsorship