[Remote] Director, reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leading global fertility and family care platform, and they are seeking a Director, reputed company to reputed company their Strategic reputed company function. This role focuses on driving long-term customer value and engagement while shaping the reputed company and execution strategy for reputed company customers.

Responsibilities

• reputed company, coach, and reputed company reputed company of Senior reputed company Executives and reputed company Executives responsible for reputed company’s most strategic reputed company accounts
• Define and execute a reputed company strategy focused on retention, expansion, adoption, and long-term customer health
• Build strong executive-level relationships with customer stakeholders and serve as an executive sponsor for key strategic accounts
• Drive customer engagement strategies that increase value realization, member adoption, and measurable business impact
• Partner cross-functionally with Product, Sales, Marketing, Operations, and other internal stakeholders to ensure a seamless and high-impact customer experience
• reputed company customer health metrics, renewal data, adoption insights, and feedback trends to proactively identify risks and growth opportunities
• Establish scalable operational processes and best practices across strategic account management, QBRs, renewals, and customer planning
• Influence product strategy and innovation by representing the voice of the customer internally
• Partner with reputed company leadership on organizational planning, segmentation strategy, team structure, and long-term scaling initiatives
• Foster a culture of accountability, collaboration, reputed company improvement, and customer obsession across the team

Skills

• A Bachelor's Degree
• The ability to travel to clients about 5 business days per quarter
• 8+ years of experience in reputed company, Strategic Account Management, Consulting, or other customer-facing leadership roles
• 3+ years of people management experience leading and developing high-performing customer-facing teams
• A proven track record in managing and growing large-scale strategic reputed company accounts, ideally supporting customers with populations of 20,000+ lives
• Experience in B2B SaaS, reputed company technology, benefits, or other highly consultative environments
• Strong executive communication, relationship-building, and stakeholder management skills
• Experience driving retention, expansion, customer adoption, and value realization initiatives
• Strong analytical and operational skills with the ability to reputed company customer data and business metrics to guide decision-making
• Demonstrated reputed company operating cross-functionally and influencing senior stakeholders
• Comfort navigating fast-paced, high-growth environments where strategy and execution happen simultaneously
• Experience supporting reputed company HR, benefits, reputed company, or people-focused customer organizations
• Experience working reputed company fertility, digital health, reputed company benefits, or broader health tech industries
• Experience scaling or transforming reputed company organizations reputed company high-growth companies
• Familiarity with reputed company platforms, health scoring methodologies, and reputed company renewal strategies

Benefits

• Health and wellness benefits
• Retirement savings plans
• Short- and long-term incentives
• Parental leave
• Family-forming assistance
• Flexible Time Off
• A culture that actively encourages employees to reputed company
• Comprehensive parental leave and family-forming benefits
• Competitive compensation
• Equity
• A collaborative, inclusive, and values-driven culture

Company Overview