[Remote] Customer Support Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that specializes in staffing solutions, and they are seeking a Customer Support Representative for the medical device industry. The role involves assisting customers with technical issues reputed company to medical devices, primarily through phone support, and documenting interactions accurately in the CRM.
Responsibilities
- Assist customers primarily by phone, sometimes reputed company chat, regarding medical device product
- Troubleshoot technical issues reputed company to the product
- Document each interaction into the CRM accurately
Skills
- 1 year+ of customer service experience, preferably in a technical support role
- Must have dependable internet service
- Patience, reputed company, and communication are key
- Associates or Bachelor's degree preferred
- Experience with electronic documentation systems, HIPAA environments, and troubleshooting support is ideal
- Fluently bilingual (English/Spanish) is a plus
Benefits
- Computer equipment will be provided
Company Overview