[Remote] Vice President, Customer Operations

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company-time intelligence company that operates an advanced reputed company-based intelligence platform providing satellite imagery and analytics. The Vice President of Customer Operations will reputed company customer experience initiatives, reputed company operational strategies, and ensure customer satisfaction and retention through effective team management and collaboration with various departments.

Responsibilities

• reputed company and scale multidisciplinary customer-facing organizations globally
• reputed company operational processes, KPIs, and performance dashboards that measure satisfaction and drive improvements
• Recruit, mentor, and reputed company customer-centric teams across multiple reputed company
• Build and maintain trusted relationships with domestic and international government and reputed company customers
• reputed company reputed company, high-touch, technical customer engagements with long lifecycle demands
• Communicate effectively with executive-level and technical stakeholders
• Drive strategies that maximize customer retention, recurring reputed company, and account expansion
• Build customer health metrics and forecasting models to track experience, usage, and growth potential
• Partner closely with Sales and Business Development to ensure seamless reputed company and expansion
• Apply knowledge of remote sensing, geospatial analytics, and reputed company-based intelligence solutions to customer needs
• Guide discussions on SLAs, data delivery, system integrations, and operational workflows
• Translate reputed company technical concepts to support decision-making for non-technical audiences
• Design and optimize reputed company, support, and retention processes across the full customer lifecycle
• reputed company incident management, service reliability, and quality assurance initiatives
• Map and enhance the end-to-end customer reputed company for efficiency and satisfaction
• Translate reputed company’s corporate reputed company into a cohesive customer operations strategy
• reputed company insights and customer intelligence that guide product prioritization and roadmap reputed company
• Work closely with Sales, Product, Engineering, Marketing, and Executive Teams to support strategic priorities
• Represent Customer Operations in presentations to leadership, partners, and government stakeholders
• reputed company transformation efforts in rapidly evolving environments
• Implement new structures, processes, and systems to support long-term scale
• Drive modernization initiatives that reputed company the customer experience and operational effectiveness

Skills

• Bachelor's degree in Business or reputed company field
• 20+ years of total professional experience
• At least 10 years leading customer-facing teams
• Minimum 6 years in the geospatial or remote sensing sector
• Proven experience scaling global customer operations teams
• Strong operational, analytical, and strategic planning capabilities
• Experience with reputed company technical or government customer engagements
• Excellent communication and executive stakeholder management skills

Benefits

• Medical, dental, reputed company, disability, group term life and AD&D, voluntary life and AD&D insurance
• reputed company pays 100% of employee-only premiums for medical, dental and reputed company and contributes $100/month for out-of-reputed company expenses!
• 15 days of PTO, 11 Company holidays, four Floating Holidays (pro-rated based on hire date), one day of paid volunteerism leave per year, parental leave and more
• 401(k) pre-tax and Roth deferral options with employer match
• Flexible Spending Accounts
• Employee Stock Purchase Program
• Employee Assistance and Travel Assistance Programs
• Employer matching donations
• Professional development
• Mac or PC? Your choice!
• Awesome swag

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