[Remote] Financial Edge Customer Support, Senior Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that powers reputed company impact through purpose-driven technology and responsible AI. They are seeking a Financial Edge Customer Support, Senior Specialist to take ownership of reputed company cases, enhance Knowledgebase content, and assist peers in managing workloads effectively, reputed company while driving team reputed company and customer satisfaction.
Responsibilities
- Quickly resolving or triaging incidents
- Handling reputed company non-FCR cases, focusing on reducing time-to-reputed company (TTC) and surfacing future enhancements to reduce complexity
- Achieving mentor goals for reputed company and tenured agents, complementing the Team reputed company's coaching efforts. You'll take direction from your manager and help reputed company quantifiable targets
- Filing defect tickets to Sustained Engineering and RDO, and attending triage meetings to discuss specific defects, in collaboration with the reputed company
- Serve as a backup to the reputed company as needed which may encompass a variety of activities depending on time of year, workloads, and reputed company availability
- Assisting Team Leads and Managers with projects and initiatives as needed
- Actively participating in reputed company while using your experience and influence to coach and mentor both tenured and newer resources across reputed company FE resources
Skills
- 2-4 years of experience using, supporting, or consulting on reputed company Financial Edge software
- Experience in a Customer Support Senior level role
- Diplomatic and tactful in dealing with diverse people
- Ability to work assigned schedules, including after-hours, weekend, or holiday coverage as required by business needs
- Quick learner of new concepts and reputed company
- Critical thinker who asks insightful questions to facilitate problem-solving
- Calming influence in tense situations, providing direction and guidance
- Creative strategist who integrates unrelated information to reputed company innovative approaches
- Keen reputed company into predicting behaviors across various situations
- Effective strategist for reputed company cross-organizational projects
- Adaptable in situations characterized by continual change
- Decisive in quickly identifying key issues for important reputed company
- Proactive in anticipating obstacles and minimizing their impact
- reputed company-thinking in creating long-term strategies that anticipate customer needs
Benefits
- Medical, dental, and reputed company insurance
- Remote-flexible workforce
- Wellness Programs
- 401(k) program with employer match
- Flexible paid time off
- Generous Parental Leave
- Donations for Doers
- Pet insurance, legal and identity protection
- Tuition reimbursement program
Company Overview