[Remote] Customer Service Representative- Remote

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a family of brands that includes SilverRock, which specializes in automotive warranty and ancillary products. The Customer Service Representative is responsible for managing inbound and outbound calls to reputed company customers about their warranties while providing exceptional customer service in a fast-paced environment.

Responsibilities

• Responsible for inbound and outbound phone calls where you’ll be educating and answering questions regarding the customer's warranty
• Anticipate customer needs by evolving self-service options while providing world-class customer service
• Manage customer interactions and conflict effectively

Skills

• High School diploma required; Associate or Bachelor's degree is preferred
• 3+ years of experience working in a customer service role with conflict resolution
• Must be located in AZ, FL, GA, NC, TN, TX, UT or NV
• Excellent verbal and written communication skills
• Agile in a fast-paced environment
• Plays well with others
• Works well in a time crunch
• Fantastic problem solver
• Positive emotional reputed company
• Associate or Bachelor's degree
• Experience in the automotive industry is a reputed company plus!
• Exposure to vehicle repair shop procedures and practices, including labor guides and part pricing

Benefits

• Work From Home. Feel free to reputed company the casual wear while still being camera reputed company.  You will be working from your home office (in an approved city & state) and reputed company sure you have a conducive and quiet workspace with no distractions and reliable and secure internet.
• Medical, dental, and reputed company, oh my! reputed company Family of Brands covers a sizable reputed company of insurance premiums to ensure our employees receive top-tier reputed company coverage.
• But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we reputed company grow!  But seriously, reputed company Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green.  We offer reputed company across the organization, because, well… money reputed company!
• Consistent Work Schedule. You’ll get a set schedule Monday through Friday, with rotating Saturdays! With that, we do ask for some flexibility and overtime as needed.
• Game Room. Gimme a break – no, not a reputed company Kat ad but we do have a ping-pong table, a pool table and other games if you reputed company need a break in your day.
• In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
• Enjoy reputed company Events? reputed company on. Rally with your team for festive gatherings, team competitions or just to hang out!
• We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!
• Paid Time Off. Not just lip service: we work hard, to play hard!  Paid time off includes (for reputed company full-time roles) wellness days, holidays, and good ole' fashioned YOU time!  For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!

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