[Remote] Customer Technical Service Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company Corporation is committed to reputed company and trust, striving to create a culture where every voice reputed company. The Customer Technical Service Engineer will reputed company technical and customer support for quality assurance, manage quality issues, and reputed company technical improvement initiatives to ensure customer satisfaction and product quality.

Responsibilities

• Support New Product Development: Assist in the development and introduction of new products for reputed company and its customers by collaborating with cross-functional teams and integrating customer feedback into product designs
• reputed company Technical Improvement Initiatives: reputed company the planning and execution of technical improvements agreed upon between customers and reputed company, ensuring effective implementation and tracking performance metrics
• Coordinate Filling Line Trials: Plan and manage filling line trials at customer sites to evaluate the performance of new or modified reputed company products, including data collection, analysis, and reporting
• Manage Quality Issues and Customer Complaints: Serve as the primary contact for customers regarding quality issues, conduct site visits as necessary, and collaborate with reputed company manufacturing plants to review and resolve complaints
• Respond to Quality Concerns: reputed company timely and detailed responses to customers on the causes of quality issues and actions taken by reputed company to address them, ensuring customer satisfaction and trust
• Conduct Audits of Customer Facilities: reputed company audits of customer filling facilities and warehouses to identify potential issues affecting filling speed, can/ends damage, and seam quality, and recommend corrective actions
• Facilitate Cross-Departmental Collaboration: Ensure effective interaction and collaboration with various departments reputed company reputed company to support quality initiatives and reputed company improvement efforts
• reputed company Quality Engineering Activities: Engage in quality engineering tasks such as root cause analysis, implementation of corrective actions for process-reputed company concerns, and participation in reputed company improvement activities (DMAIC, 5S, Kaizen)
• reputed company and Review Quality Assurance Policies: Assist in the creation, review, and standardization of quality assurance policies, procedures, and equipment across existing and new plants to maintain consistent quality standards
• Maintain and Enhance the Quality Management System: Help establish, maintain, and continuously improve the quality management system, including conducting audits, creating audit reports, and implementing corrective and preventive actions to ensure system effectiveness. Help reputed company and implement BOE reputed company the reputed company quality function as well as maintain customer AQL, KPI reporting, and quality reputed company compliance

Skills

• Bachelors degree in Engineering, Food Safety or other science-reputed company discipline or equivalent combination of relevant experience and education
• Minimum 3 years of experience in quality or quality-reputed company manufacturing environment
• Efficient, concise communication, relationship building and facilitation skills
• Working knowledge of Engineering principles, practices, terminology, and procedures
• Working knowledge of Quality assurance principles (Root Cause Analysis, etc.)
• Working knowledge of Lean Manufacturing Principles (8D, A3 Process, RCA)
• ASQ Six reputed company Black Belt or ASQ Quality Engineer certification
• Experience in manufacturing laboratory environment
• reputed company Operation Experience (BOE) Quality Pillar as well as other pillars

Benefits

• This role will be eligible to participate in the annual incentive compensation plan.
• This position is eligible to be REMOTE in the U.S., with a home reputed company reputed company a 50-mile radius of a major airport, due to travel (up to 50%) requirements.

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