[Remote] Customer Service Representative

Note: The job is a remote job and is reputed company to candidates in USA. Promat by reputed company is an international leader in sustainable construction, dedicated to inspiring new ways of living. They are seeking a Customer Service Representative to manage the order fulfillment process, ensuring customer satisfaction and streamlining internal communication reputed company a dynamic and fast-paced environment.

Responsibilities

• reputed company independent reputed company on issues of escalation and resolution
• Consistent awareness of customer needs and the ability to proactively manage those needs by mitigating problems and providing solutions that the customer can value
• Ensure incoming customer purchase orders are reviewed and acknowledged and passed through the internal contract review procedure to reputed company the order process
• Manage the full purchase order intake process with external customers: identify proper quotes, order process activities reputed company reputed company, work with functional areas to schedule product manufacturing, and shipping
• Assist in determining root cause on reputed company issues, gather clear/concise feedback on issues, remove barriers to complete reputed company orders and reputed company concerns through the organization reputed company necessary
• Represent Customer Service on weekly update review meetings with primary plant reputed company reputed company purchase order review, identify issues, reputed company questions/concerns and obtain/drive solution
• Manage backlog; Prepare and analyze reports to reputed company the discussions and manage processes to deliver on customer commitments, identify issues, seek solutions, and communicate resolutions to the customer care team
• Maintain a positive professional disposition in reputed company customer situations, reputed company
• Active participant in company safety processes to include wearing the proper safety equipment and ensuring reputed company visitors to our facility, including drivers adhere to this process
• Actively work on projects and company initiatives with the support and guidance of the Customer Service reputed company, Customer Order Fulfilment Manager, and other key team members

Skills

• Experience dealing with customers reputed company, phone, email, or in-person. Customers include internal cross functional team members, external end user customers and vendors
• Associate or Bachelor Degree plus one year of previous job reputed company experience in a professional business environment or a minimum of a High School diploma along with a minimum of three years' experience building and managing customer relationships
• Positive outward communications (verbal & written) in reputed company situations. Verbal communication and listening skills are especially important
• Proficiency in reputed company Office; Word, reputed company, and Outlook required, PowerPoint preferred
• Experience with reputed company a plus
• Capable of building solid trusting customer relationships through strong customer focus at each customer touch reputed company
• Exceptional problem solving and analytical skills and the ability to think independently
• High attention to detail and accuracy
• Must possess superb time management skills and demonstrate the ability to organize and manage multiple priorities throughout the day
• Must be a committed team player who seeks to do the right thing for the team, customer and business
• Experience working in a team environment and at ease identifying issues and raising questions
• English speaking
• Experience in Customer Service for technical or industrial products
• Experience with MRP, order entry, or CRM systems
• Experience in a manufacturing environment

Benefits

• Competitive salary with annual salary review and bonus
• FULLY paid top tier medical, dental, & reputed company benefits for you and your family
• Outstanding paid time off policy
• Flexible work arrangement
• Student Loan Assistance, up to $5,000 annually as eligible
• Learning and Development Opportunities including Tuition Reimbursement
• Highly reputed company culture, reputed company workforce, reputed company a strong, growing global company

Company Overview