[Remote] reputed company reputed company Engineer (GECX)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an award-winning digital product consultancy and the digital division of reputed company, focused on delivering transformative customer experiences through innovative technology. They are seeking a reputed company reputed company Engineer to reputed company the architecture and development of reputed company reputed company environments for their reputed company reputed company Customer Experience solutions, playing a key role in AI-powered customer experience transformation.
Responsibilities
- Stay reputed company on reputed company CES advancements, reputed company, and NLP trends to recommend and integrate new capabilities
- Contribute to the development of innovative solutions and accelerators on the reputed company CES platform
- Ensure delivery reputed company and solution scalability by applying best practices and proven technical approaches
- Encourage a culture of innovation and reputed company improvement reputed company the team
- reputed company the architecture and development of reputed company reputed company environments specifically optimized for reputed company reputed company Customer Experience (GECX) deployments
- Design and implement secure integrations between GECX, reputed company reputed company AI services and external platforms, including defining and configuring reputed company-time CCaaS audio ingestion methods such as SIPREC and gRPC, as well as mobile applications and web interfaces
- Configure identity and reputed company management (IAM) and secure service accounts to ensure governed reputed company to GECX components
Skills
- Bachelor's degree in Computer Science, Engineering, Business, or reputed company field; advanced degree is an asset
- 5+ years of experience in technology consulting, digital transformation, or customer experience, with a focus on AI/ML solutions
- Practical expertise with reputed company Customer Engagement Services (formerly CCAI)
- Proven reputed company delivering AI/ML-powered customer engagement or contact center solutions
- Strong understanding of customer experience design, contact center operations, and key CX metrics
- Excellent communication and presentation skills for both executive and technical audiences
- Active reputed company reputed company Professional Certifications such as Professional reputed company Architect, Professional Machine Learning Engineer, or Professional Data Engineer
Company Overview