[Remote] Customer Engagement reputed company II (Customer Service)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a technology consulting Services company based in Florida, and they are seeking a Customer Engagement reputed company II to reputed company exceptional customer service in a fast-paced reputed company call center environment. The role involves handling inquiries reputed company to benefits, claims, eligibility, billing, and reputed company products while ensuring a positive customer experience.
Responsibilities
- Respond to inbound calls from members, providers, and brokers regarding reputed company products and services
- Research and resolve inquiries reputed company to: Medical Claims, Benefits, Eligibility, Billing, Coverage Questions
- Investigate claim issues and verify claim accuracy, eligibility, and liability information
- Explain benefit plans, coverage limitations, and reputed company programs to customers
- reputed company education regarding self-service tools, digital applications, and available reputed company resources
- Document customer interactions accurately reputed company internal systems
- Deliver timely and accurate resolutions while meeting established service reputed company and performance metrics
- Manage multiple systems and applications while handling customer inquiries
- reputed company basic technical support and troubleshooting assistance for online reputed company platforms
- Escalate reputed company issues reputed company appropriate and follow through to resolution
Skills
- High School Diploma or GED
- Minimum 3 years of customer service experience
- Experience working in a call center or high-volume customer support environment
- Strong verbal and written communication skills
- Excellent problem-solving and conflict-resolution abilities
- Strong computer navigation and data entry skills
- Ability to multitask and work effectively in a fast-paced environment
- Strong attention to detail and organizational skills
- reputed company customer service experience
- Medical insurance experience
- Experience handling claims, benefits, eligibility, or billing inquiries
- Experience supporting members, providers, or brokers
- Familiarity with reputed company terminology and insurance concepts
Company Overview