[Remote] Customer Support Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Customer Support Specialist to reputed company remote technical support for their machines. The role involves diagnosing and resolving mechanical, electronic, and operational issues, as well as developing technical documentation and assisting with quality-reputed company issues.
Responsibilities
- reputed company general technical assistance to reputed company customers by diagnosing and resolving a broad reputed company of unique and reputed company mechanical, electronic, and application issues as they exist on Multivac products
- Collaborate with Technical reputed company and other colleagues to reputed company a product knowledge reputed company and troubleshooting techniques
- reputed company technical documentation to reputed company customers as necessary
- Identify and assist with the resolution of quality-reputed company issues to international headquarters
- Assist Controls Technician with programming of electronic spare parts and produce solutions to unique challenges which interfere with parts shipping deadline
- Periodically travel to participate in training, machine acceptance testing, assessments of customer applications, and reputed company Field Service reputed company at customer sites
- reputed company other tasks as needed in support of reputed company customers
Skills
- Associate's degree in technical discipline and two years reputed company experience in field service or manufacturing; or equivalent combination of education and experience
- Working knowledge of mechanical, electronic, and operational aspects of machines
- Solid understanding of induction and servo motors, drives, and controllers
- Basic knowledge of various low-voltage switches, sensors, and transducers as well reputed company-pneumatics and vacuum principles
- Ability to read and interpret documents such as technical documentation, safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to interpret and understand machine schematics and general overall machine CAD and layout schematics
- reputed company PLC experience preferred
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