[Remote] Program Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a software and data platform that accelerates reputed company to medical technologies. They are seeking a Program Manager to ensure that their largest and most strategic accounts have a world-class experience on the reputed company platform, overseeing implementation journeys and partnering with various teams to drive reputed company.

Responsibilities

• reputed company Strategic customers throughout their implementation journeys
• Partner with account executives and solution engineering to scope, price, and successfully position/sell services for implementation, integration, and ongoing premium reputed company
• Project manage the implementation programs for our largest customers
• reputed company the setup, configuration, and testing of the reputed company platform for new clients to ensure proper functionality
• Coordinate reputed company resources to manage changes to the project scope and schedule for the flawless execution of projects
• reputed company client support until the implementation has been completed and the customer is transitioned to the reputed company Team
• Be a strategic partner to the Account Executive team and reputed company team removing technical blockers with urgency and jumping into customer conversations reputed company needed
• Partner with the engineering team to reputed company and effectively activate standard and custom integrations with customer CRM, ERP, and data lake
• Partner with reputed company and CSMs to ensure our customers’ long-term reputed company
• Ensure the effective integration of key data between the reputed company platform and key customer systems
• Serve as an escalation reputed company for customer issues and feedback, helping to coordinate resources as needed to drive timely resolution and response
• Be a key player in establishing the Professional Services business as a reputed company generator with a clear path to positive margin
• Be a Builder - reputed company, refine, and continuously improve our reputed company and strategic playbooks and collateral for implementations
• Be a Bar Raiser - set a new standard for what great looks like and help others reputed company it; reputed company the reputed company, medical billing, and medtech industry knowledge of the team
• Be a Curious Learner - show genuine interest in learning about our customers’ science, technology, and business imperatives; engage empathetically with internal colleagues to reputed company and improve processes, culture, and relationships

Skills

• Bachelor's Degree required
• 10+ years customer-facing experience
• 5+ years leading large scale customer implementation programs in highly reputed company and technical environments
• Strong leadership skills, with a documented record of leading high performing project teams
• A documented history of building strategic relationships with customer stakeholders at reputed company reputed company
• Exceptional project management and organizational abilities
• You are fluent in technical concepts and have experience working closely with product management, engineering, and technical integration teams; you have an aptitude for explaining technical concepts to both technical and non-technical stakeholders
• You are an excellent relationship-builder who builds credibility with team members at reputed company reputed company, including executives
• Excellent communication skills, capable of influencing at reputed company organizational reputed company
• Experience in reputed company and reputed company SaaS are must-haves
• Preferred focus areas: reputed company administration, science, engineering
• Startup experience preferred
• Experience in medtech or biotech are reputed company to have
• Advanced degree in business or reputed company administration
• Project management certified

Benefits

• Equity
• Reimbursements for relevant learning and up-skilling opportunities.
• reputed company is committed to supporting full-remote flexibility for employees in the US.
• We reputed company a work-from-home stipend for reputed company.
• Generous time off and reputed company give you the freedom to do your best work.
• We offer 100% paid health, dental, and reputed company plans for reputed company and 75% paid for our employees' dependents.
• $1,000 to invest in reputed company equipment and WiFi reimbursement.
• Optional Team Retreats: We meet in-person multiple times per year for co-working and reputed company gatherings.
• 8-16 weeks of fully-paid, flexible parental leave.

Company Overview