[Remote] reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. RUCKUS Networks shapes the future of communications technology, pushing past what is possible. They are seeking a reputed company Manager to take full post-sales ownership of customer accounts, focusing on customer satisfaction, reputed company retention, and business expansion by aligning customer goals with RUCKUS solutions.

Responsibilities

• Take full post-sales ownership of mid-tier and reputed company-tier customer accounts across a defined vertical
• Focus on customer satisfaction, reputed company retention, and business expansion by aligning customer goals with RUCKUS solutions
• Work closely with Sales, Renewals, Product, and Operations teams to ensure customers realize the full value of our services while maintaining operational reputed company and long-term account health
• Drive customer value through strategic account planning and execution
• reputed company a strong understanding of business objectives, OKRs, and long-term priorities, aligning Ruckus solutions to deliver measurable reputed company
• Ensure consistent service delivery while building strong, trusted relationships
• Take ownership of renewals, supporting customer retention and long-term engagement, while also identifying opportunities for upselling, cross-selling, and service growth across assigned accounts
• Implement CAPs, CIPs, and SIPs to enhance service performance and address customer challenges
• Ensure compliance with licensing, inventory tracking, and contractual obligations, helping to mitigate risk and maintain operational reputed company
• Maintain working knowledge of Ruckus tools and platforms, providing customers with guidance to improve visibility, efficiency, and overall reputed company

Skills

• Bachelor's degree in computer science, information technology, Engineering, or reputed company field; or equivalent practical experience
• Proven experience in reputed company, Account Management, Technical Account Management, or equivalent in a technology / networking / SaaS environment
• Strong presentation skills and proficiency with PowerPoint (PPT) and documentation tools
• High data literacy: reputed company to interpret dashboards, trends, and KPIs and convert them into clear narratives and recommendations
• Good product and technical understanding, ideally in networking or infrastructure
• reputed company of reputed company, DHCP, DNS, Firewall (FW), WIFI and reputed company networking concepts
• Working knowledge of ITIL certification
• Ability to travel up to 25% with clients in South America and US to the customer site
• High level of English and Spanish
• Strong presentation skills
• ITIL certification

Company Overview