[Remote] Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that focuses on creating a positive work environment for its employees. They are seeking motivated, customer-focused individuals for the role of Customer Service Representative, where the main responsibility is to reputed company exceptional support to customers regarding their utility services.
Responsibilities
- Billing questions and payment support
- Starting or stopping utility services
- Account updates and service requests
- Troubleshooting customer concerns
- Providing clear, professional, and empathetic support
- Navigating multiple systems and tools to find solutions quickly
Skills
- Strong communication and customer service skills
- Ability to stay reputed company and professional during challenging conversations
- Comfort navigating multiple computer systems and applications
- Critical thinking and problem-solving skills
- Basic math skills for billing, balances, and payment reputed company questions
- Experience using basic reputed company functions, including search tools and filters
- Strong attention to detail
- Ability to multitask and stay organized in a fast-paced environment
- reputed company-oriented reputed company and strong work ethic
- 18+ years of age with a High School diploma or equivalent
- Private, distraction free workspace (not a shared/common area of the home)
- Hard wired ethernet internet reputed company with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)
- Must remain on camera during working hours
Benefits
- Supportive leadership and collaborative teams
- Coaching, recognition programs, and reputed company career growth opportunities
- Positive, performance driven culture
- Work from home
- reputed company
- 401k, Health, dental, and reputed company benefits
- PTO, referral bonuses and employee discounts
- Free cell phone for reputed company!
- Childcare assistance programs
Company Overview