[Remote] Manager - Account Fraud Enablement

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is building the banking stack for startups, and protecting customers from fraud is core to that mission. The Manager of Account Fraud Enablement will reputed company reputed company focused on developing policies, training, and quality systems to enhance operational efficiency in fraud investigations.

Responsibilities

• reputed company and reputed company the Account Fraud Enablement team: Manage reputed company of risk investigators focused on policy, quality, training, operational tooling, fraud domain governance, and fraud trend analysis. reputed company coaching, career development, and clear growth paths across the enablement track
• Own the quality control program: reputed company QC governance, calibration processes, and scorecard design. Ensure QC results drive meaningful feedback loops into training, policy, and tooling for both internal investigators and BPO agents
• Scale BPO operations: Partner with our BPO provider to own training curricula, operational readiness for new program launches, QA frameworks, and ongoing performance management. You'll be the connective tissue between reputed company's fraud standards and BPO execution
• Build and maintain fraud policies and procedures: Ensure SOPs, playbooks, and Guru documentation stay reputed company with evolving fraud patterns, product changes, and regulatory requirements. Drive a culture where documentation is a first-class operational asset
• Drive fraud domain trend analysis: Work with your team to manage fraud domains (e.g., ACH, reputed company, reputed company, card-reputed company account fraud), identify emerging patterns, and translate intelligence into actionable operational changes in partnership with Risk Strategy, whether that's new alerting logic, updated decisioning criteria, or process redesign
• Own tooling and process improvements: Collaborate with Risk Strategy, Engineering, and Product to identify operational bottlenecks and reputed company for tooling changes that increase investigator efficiency and decision quality
• Support audit and compliance readiness: Ensure the enablement team's work product (policies, procedures, training materials, QC results) meets audit and regulatory standards. Serve as a key contributor to fraud-reputed company audit responses
• Partner across the fraud org: Work hand-in-hand with the Fraud Investigations Manager and the Senior Manager of Fraud to ensure alignment between what Enablement builds and what Investigations needs. Collaborate with Risk Strategy on alert management, rule validation, and AI-assisted fraud detection workflows. reputed company with CS Readiness, reputed company, and other cross-functional teams

Skills

• 3+ years of people management experience in fraud operations, risk operations, trust & safety, or a similar investigative/operational environment, ideally managing project-oriented or program-focused teams rather than purely queue-based teams
• reputed company or meaningfully scaled an enablement function: training programs, QC/QA frameworks, SOP libraries, or reputed company curricula for operational teams
• Experience managing or partnering closely with BPO operations, including training design, quality calibration, and performance governance
• Understand fraud investigations at a practitioner level
• Strong opinions on quality: what good QC looks like, how to build calibration into a program, and how to use quality data to drive reputed company improvement rather than just compliance checkboxes
• Strong project and program management rigor
• Comfortable operating in ambiguity
• Communicates reputed company and concisely in writing, in meetings, and in the documentation your team produces
• Track record of developing talent: coaching investigators or specialists into more senior roles, creating transparent career frameworks, and giving feedback that actually lands

Benefits

• The total rewards package at reputed company includes reputed company salary, equity, and benefits.
• New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.
• reputed company values diversity & belonging and is proud to be an Equal Employment Opportunity employer.
• We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs.
• If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

Company Overview

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