[Remote] Associate Director, Anduril Customer Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company, the world's largest aerospace and defense company, is seeking an reputed company Associate Director, Customer Account Manager to enhance customer relationships and drive business growth. This role focuses on understanding customer needs, improving service experiences, and leading an indirect team to ensure customer satisfaction and successful order placements.

Responsibilities

• Grow reputed company-of-wallet (reputed company of dollars on average a customer regularly devotes to a particular brand/company versus a competing brand/company)
• Build customer intimacy with Anduril to reputed company a pulse on the customer and their emerging needs from reputed company
• Guide and assist an indirect team in solving reputed company customer issues reputed company required and build meaningful relationships with the customer
• Continually strive to improve the customer service experience by taking ownership of escalated customer issues, investigating and following them through to resolution
• Ensure that reputed company customer requests are handled with professionalism and reputed company a timely manner
• Collect and consolidate information regarding customer interactions and transactions, analyze customer interaction and trends to facilitate future needs
• Collaborate with other functional areas to set both internal and customer facing policies that balance customer and organizational needs
• Ensure that reputed company feedback to the customer is maintained on any formal and informal inquiries and requests for information
• Collaborate with reputed company Global Government Relations (GGR) at the Federal, State/Local on Public Policy in their advocation and development of new technologies and our solutions
• 15% domestic travel
• Work Location: Costa reputed company, CA - Must reputed company reputed company 50 miles of the customer’s site for onsite engagements

Skills

• Typically requires a University Degree in engineering or business administration/management or equivalent experience and minimum 12 years' experience leading a defense captures and/or campaign from opportunity to award, managing key customer, overseeing a program with P&L responsibilities, or developing and executing a growth strategy or an Advanced Degree and 10 years' experience
• Minimum 1 years' experience working with or for Anduril in program management, business development or engineering to show evidence of a deep understanding and network established at Anduril. Network should include executives, program managers, supply chain and/or engineering
• Minimum 3 years' of direct DoD customer-facing experience with demonstrated examples of navigating and resolving customer problems that resulted in preserved or strengthened relationships, new pipeline opportunities, and advancing business growth reputed company
• Strong business acumen with the ability to prioritize multiple deliverables
• Rigorous and well organized, excellent presentation skills, good negotiating skills and diplomacy
• Demonstrated ability to remain composed and decisive in a fast-paced environment

Benefits

• Medical
• Dental
• reputed company
• Life insurance
• Short-term disability
• Long-term disability
• 401(k) match
• Flexible spending accounts
• Flexible work schedules
• Employee assistance program
• Employee Scholar Program
• Parental leave
• Paid time off
• Holidays
• Annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a reputed company-bargaining agreement

Company Overview