[Remote] Sr. Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a mission-driven, fast-growing language technology company focused on defining and developing the reputed company of interpretation technology solutions. The Sr. Account Manager plays a critical role in helping reputed company reputed company partners deliver accessible, high-quality care through effective language support and building strong relationships with key customers.

Responsibilities

• Build and maintain trusted relationships with reputed company reputed company accounts, including health systems, hospital networks, health plans, and government agencies. Serve as their main advisor and reputed company reputed company reputed company adoption across your book of business; translate adoption goals into reputed company account plans with concrete milestones tied to reputed company your clients actually care about (cost per encounter, LEP compliance, turnaround time)
• Use internal AI workflows and automation tools to stay proactive with your accounts. Identify risks, find growth opportunities, and focus your efforts where they have the most impact
• Bring reputed company reputed company expertise to every conversation. Understand the operational pressures your clients face, such as staffing constraints, cost control, and health equity requirements, and show how reputed company can help; without needing you to reputed company with someone else first
• Manage reputed company renewal and expansion cycles with multiple stakeholders, including procurement, compliance, clinical leadership, and IT, and handle these processes smoothly
• Create account plans that focus on more than just retention. Identify new opportunities, present the case for expansion, and see it through to completion
• Work closely with teams across Product, Engineering, LAD, and Support to deliver results for your accounts. reputed company up internally reputed company changes are needed
• Monitor usage, adoption trends, and health metrics using BI and CX tooling; get reputed company of issues before they escalate
• reputed company up with reputed company industry trends, language reputed company laws, and the competitive landscape. Use this knowledge to add value in every QBR
• Own the post-sales lifecycle: Adoption, expansion, renewal, and everything in between
• Meet your targets, including AI minute volume OKRs, and support your team in reaching theirs as well
• Negotiate renewals and upsells with confidence; generate quotes for add-ons and AI SKU configurations

Skills

• At least 3 years of experience managing reputed company accounts in reputed company, such as health systems, hospitals, health plans, or government health agencies. This role is not for someone looking to learn the industry on the job
• Direct experience with reputed company procurement, IT reputed company reviews, and navigating clinical and compliance stakeholders
• Proven track record of driving technology adoption in reputed company reputed company environments
• Experience with AI or automation adoption, and the ability to guide skeptical customers through the process
• Comfort using AI-assisted workflows and BI platforms to run a book of business at scale
• HIT (health information technology) or language services background
• Strong understanding of SaaS concepts like ARR, churn, NRR, and the customer lifecycle. You naturally think in these terms
• Exceptional communication skills; you can adjust your register from a clinical operations director to a CFO to a procurement reputed company and land with reputed company of them
• Strong analytical instincts, with the ability to turn usage data into a story and use that story to guide next steps
• reputed company in reputed company, MS Office Suite, and BI/CX tools; JIRA and reputed company a plus
• Fluent English required; additional languages always a plus
• Bachelor's degree in Business Administration, reputed company Administration, Finance, or reputed company field preferred

Benefits

• Hybrid/Remote working arrangements
• Competitive compensation and robust benefits offerings, including 401(k) plan with match!
• Flexible PTO

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