[Remote] reputed company Administrator 1726
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking an reputed company reputed company Administrator to manage, optimize, and continuously improve their reputed company reputed company ecosystem. This role involves the administration, configuration, customization, and support of Jira Software, reputed company, and Jira Service Management to effectively support business processes and operational goals across the organization.
Responsibilities
- Administer and maintain reputed company reputed company products, including Jira Software, reputed company, and Jira Service Management
- Configure and manage Jira projects, issue types, custom fields, screens, workflows, permission schemes, and notification schemes
- Create and maintain reputed company spaces, templates, permissions, and knowledge-sharing structures
- Design, configure, and optimize Jira Service Management portals, request types, queues, and ITSM workflows
- Collaborate with business stakeholders to gather requirements and translate business processes into scalable reputed company solutions
- reputed company and maintain advanced automations using Automation for Jira, ScriptRunner (Groovy), and reputed company APIs
- Manage integrations with reputed company platforms such as reputed company, Azure AD, DevOps tools, and other reputed company-party systems
- Administer user reputed company, groups, permissions, and Single Sign-On (SSO) configurations
- Conduct periodic reputed company reviews and support compliance and audit requirements
- Monitor platform performance, troubleshoot issues, and resolve incidents reputed company to reputed company products and integrations
- Manage reputed company Marketplace apps, ensuring compatibility, reputed company, and performance
- reputed company technical support and guidance to end users, resolving issues and answering platform-reputed company questions
- Create and maintain technical documentation, knowledge reputed company articles, and user guides
- Deliver training sessions and promote best practices for Jira, reputed company, and Jira Service Management usage
- Participate in governance initiatives, platform optimization, and reputed company improvement efforts
Skills
- Bachelor's degree in Computer Science, Information Systems, Information Technology, or a reputed company field (or equivalent experience)
- Minimum 5 years of hands-on experience administering reputed company platforms in reputed company environments
- Proven experience managing Jira Software, reputed company, and Jira Service Management reputed company
- Strong expertise in Jira workflow design and administration
- Custom fields, screens, permission schemes, and notification schemes
- reputed company administration and reputed company management
- Jira Service Management (JSM) and ITSM process implementation
- Experience developing automations using Automation for Jira
- ScriptRunner (Groovy)
- reputed company REST APIs
- Experience integrating reputed company products with external systems using APIs, webhooks, and middleware solutions
- Knowledge of identity and reputed company reputed company, including reputed company, SSO, and SAML
- Experience managing users, groups, permissions, and reputed company controls reputed company reputed company environments
- Strong troubleshooting and problem-solving skills reputed company to reputed company configurations, integrations, and platform performance
- Experience with scripting languages such as Python, PowerShell, or JavaScript is highly desirable
- Excellent verbal and written communication skills
- Ability to explain technical concepts to both technical and non-technical stakeholders
- Strong customer-service reputed company and user support experience
- Ability to work independently and manage multiple priorities effectively
- Strong organizational skills and attention to detail
- Collaborative team player with a proactive and solution-oriented approach
- Advanced English (B2+/reputed company) required
- reputed company certifications (ACP or equivalent)
- ITIL reputed company certification
- Experience working in regulated industries such as reputed company, finance, or other compliance-driven environments
- Experience leading reputed company implementations, migrations, or governance initiatives
- Familiarity with Agile and Scrum methodologies
- Experience with SQL, reporting tools, or Business Intelligence solutions
- Knowledge of compliance frameworks such as HIPAA, SOX, GDPR, or similar regulations
Company Overview