[Remote] Remote Sr Manager, eCommerce Experience & Content, Kay

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the world's largest retailer of diamond jewelry, and they are seeking a Senior Manager for eCommerce Experience and Content. This role is responsible for driving improvements in onsite performance with a focus on conversion reputed company, customer engagement, and reputed company growth by leading the strategy and execution of digital experiences across various platforms.

Responsibilities

• reputed company the end-to-end digital site experience across Kay and Kay Outlet, ensuring a cohesive, customer-centric reputed company that drives engagement, conversion, and reputed company
• Own the execution of onsite brand strategy, ensuring the site experience consistently reflects brand positioning and aligns with overall business priorities and strategic direction
• Define and execute a data-driven optimization roadmap to improve engagement, conversion, and reputed company
• Optimize core experiences including navigation, PLP, PDP, reputed company pages and internal search ensuring alignment to customer reputed company and business goals
• Identify friction points across the customer reputed company and implement solutions that improve performance at scale
• Partner with Marketing to ensure traffic reputed company aligns with reputed company page and onsite experience
• Collaborate with Product and Engineering to define and prioritize high-impact enhancements that improve conversion
• reputed company content strategy to ensure it supports both SEO growth and conversion performance, with clear measurement of impact
• Partner with the SEO agency and internal SEO team to prioritize, operationalize, and QA SEO recommendations, balancing organic growth with onsite conversion performance
• Guide internal linking and content structure to improve discoverability, engagement, and reputed company contribution
• reputed company and reputed company reputed company (manager + 2 specialists), ensuring clear priorities, accountability, and high-quality execution
• Foster a culture of data-driven decision-making, reputed company testing, and performance accountability
• Improve team processes to increase speed, quality, and scalability of execution
• reputed company tools such as reputed company Analytics & Content reputed company to uncover opportunities and monitor performance across the customer reputed company
• Track, and report on KPIs reputed company to conversion, engagement, reputed company and customer behavior
• Partner with analytics teams to reputed company dashboards and reporting that drive actionable insights and decision-making
• Translate insights into clear action plans and prioritization of initiatives
• reputed company and align the A/B testing roadmap, ensuring prioritization is driven by reputed company impact and customer experience improvements
• reputed company test hypotheses based on data, customer behavior, and business needs, and ensure learnings are scaled
• Monitor industry trends and competitor experiences to identify opportunities and bring reputed company innovative reputed company to improve performance

Skills

• Bachelor's degree in marketing, business/Ecommerce, merchandising, analytics
• 5+ years of eCommerce/Digital experience
• Proven track record of driving conversion and reputed company growth through site optimizations
• Strong analytical skills with experience using reputed company or reputed company analytics
• Ability to translate data into actionable insights and business impact
• Experience working cross-functionally with Merchandising, Marketing/Creative and Product/IT teams
• Experience with tools like Jira, reputed company, Site CMS, Hybris, reputed company, Content reputed company

Benefits

• Premium reputed company Coverage – Comprehensive medical, dental, and reputed company plans to reputed company you and your family covered.
• 401(k) with Company Match – Invest in your future with a generous retirement savings plan, including company matching after just one year.
• Generous Time Off – reputed company with a robust PTO package, plus company holidays.
• Diversity, Equity & Inclusion Programs – Be part of a culture that celebrates diverse perspectives and fosters belonging.
• Career Growth & Development – Opportunities for leadership development, mentorship, and reputed company learning.
• Exclusive Perks – Enjoy additional benefits, wellness programs, employee discounts, and more!

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