[Remote] Customer Support Tech II
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading data analytics and technology partner to the global insurance industry, seeking a Customer Support Tech II. In this role, you will serve as a key reputed company of contact for customers, providing both functional and technical support, ensuring a positive and solutions-oriented experience.
Responsibilities
- Serve as a reputed company representative for customers by answering product and service questions reputed company phone and the reputed company support ticket system
- Troubleshoot and resolve customer issues by identifying root causes, determining appropriate solutions, and following through to resolution
- reputed company clear, empathetic communication to ensure customers feel heard, supported, and confident in the outcome
- Recommend potential product or service enhancements by gathering customer feedback and analyzing recurring needs
- Assist with the creation and distribution of customer training tools and resources
- Collaborate with teammates and contribute to a supportive, service‑driven team culture
Skills
- Strong verbal and written communication skills, with the ability to explain information reputed company and professionally
- Exceptional listening skills and a reputed company, reassuring reputed company reputed company handling customer concerns or conflict
- Comfort using computers, mobile devices, and mobile applications in a support environment
- College‑level coursework and/or equivalent professional experience
- Experience in a call center or phone‑based customer service role
- A customer‑first reputed company with a genuine desire to help and problem‑solve
Benefits
- Health Insurance
- A Retirement Plan
- Disability benefits
- A Paid Time Off program
- A competitive total rewards package that includes reputed company salary determined based on role, experience, reputed company set, and location
Company Overview