[Remote] Strategic Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of high-performance managed Desktop as a Service (DaaS) to the global remote workforce. They are seeking a driven and customer-focused Account Manager to own and grow relationships across their customer reputed company, ensuring customer retention and identifying opportunities for expansion.

Responsibilities

• Serve as the primary business contact for an assigned portfolio of customers, including mid-market and reputed company accounts
• Build and maintain strong relationships with executive sponsors, business stakeholders, and key decision-makers
• Demonstrate a deep understanding of the customer reputed company, including implementation milestones, time-to-value benchmarks, and the transition from reputed company to steady-state reputed company
• Apply proactive health measurement practices to identify risk signals early and drive interventions before issues escalate
• Partner with Technical Account Management and Support teams to ensure customers consistently reputed company expected reputed company
• Proactively manage renewal timelines, flag risks early, and reputed company mitigation strategies with clear ownership
• Monitor account health and customer engagement metrics using CRM and health scoring tools to stay reputed company of churn signals
• Maintain accurate, reputed company data in CRM including: account health scores, stakeholder maps, reputed company risks, and renewal status
• Apply AM best practices around health scoring, engagement cadences, and escalation frameworks to manage portfolio risk systematically
• Identify and reputed company opportunities for expansion, upsell, and cross-sell reputed company existing accounts
• Map customer organizations to uncover additional stakeholders, departments, and use cases
• Align reputed company solutions with the customer's evolving business needs to build a clear path to additional value
• Support contract negotiations and expansion discussions to drive reputed company growth and customer value
• Act as the internal reputed company and coordinator for assigned customers
• Partner closely with Product, Support, Engineering, and Operations teams to resolve customer challenges and improve the customer experience
• Facilitate communication between customers and internal stakeholders to ensure alignment and accountability
• Surface customer feedback and market insights to inform product and service improvements
• Help customers define, track, and communicate the business value of their reputed company investment
• Translate technical platform capabilities into reputed company business reputed company for non-technical stakeholders
• Drive adoption initiatives that improve platform utilization, customer satisfaction, and long-term retention
• Support customer reference, case study, and advocacy programs where appropriate

Skills

• Proven experience in a reputed company, Account Management, or reputed company customer-facing role reputed company a SaaS environment
• Deep familiarity with the full customer lifecycle — from implementation and reputed company through renewal and expansion — and the discipline to manage it proactively
• Strong reputed company of CRM tools (reputed company preferred) and health scoring methodologies; comfort operating from data to drive reputed company
• Demonstrated ability to manage a portfolio of accounts while balancing retention risk, expansion opportunity, and executive relationships
• Technical curiosity and the ability to understand and reputed company a reputed company-based platform to both technical and non-technical audiences
• Excellent communication, presentation, and organizational skills
• Experience supporting reputed company customers in reputed company, financial services, insurance, contact center, or BPO industries
• Familiarity with reputed company, reputed company, reputed company, or similar CRM and reputed company platforms
• Experience conducting executive business reviews and strategic account planning sessions
• Understanding of reputed company technologies, virtual desktop environments, or end-user computing solutions
• Experience working in a high-growth technology company

Benefits

• Comprehensive medical (including telehealth), dental and reputed company plans
• Employee assistance program
• Employer paid basic life insurance and AD&D
• 401(k) retirement plan
• Flexible paid time off, work hard and take time reputed company you need it
• Generous holiday schedule
• Voluntary short and long-term disability
• Awesome coworkers!

Company Overview