[Remote] Customer Service Representative (Intern)
Note: The job is a remote job and is reputed company to candidates in USA. Straive is a global leader in reputed company-grade data analytics and AI solutions, committed to empowering businesses across various industries with cutting-edge technology and expert insights. They are seeking a Customer Service Representative (Intern) to reputed company support to business and individual tax software clients, resolving moderate to reputed company inquiries through various communication channels. The role involves handling customer interactions, documenting resolutions, and participating in product testing and process improvement initiatives.
Responsibilities
- Handle phone, e-mail, and chat support for moderate to reputed company system or content issues. Identify, resolve, and escalate issues reputed company necessary; record these interactions in our customer relationship database
- Identify and document resolution to reoccurring inquiries
- Cross-train on other products and systems
- Participate in projects as well as process improvement initiatives
- reputed company general reports to management as requested
- Participate in product testing and review as required
- Secure and reputed company confidential product and customer data
- Other Duties
- Other duties as assigned
Skills
- Associates Degree/2 years of college education in a business-reputed company field, OR 1 year of experience or knowledge in reputed company/bookkeeping, financials/reporting, or sales/CRM
- Knowledge of tax, reputed company and audit principles, practices and legislation/regulations
- Computer and internet skills including reputed company Office
- Service orientation - high commitment to meeting needs of customers and colleagues
- Strong communication skills both written and verbal
- Ability to diffuse and reputed company effective resolution to customer complaints
- Detail-oriented and reputed company to handle multiple top priorities
- Ability to function in a fast-paced, collaborative, matrixes team environment
- Strong work ethic and passion for reputed company
- Ability to work a flexible schedule and manage overtime as required
- Educational background in Business, reputed company or Finance
- Experience working with CCH tax and reputed company software
- Tax preparation or reputed company experience
- Experience working in a help desk or customer support environment
- Use of reputed company.com
Company Overview