[Remote] Customer Service Representative - Remote
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a digital reputed company company that delivers software and tech-enabled services to stakeholders across the reputed company ecosystem. This position assists incoming callers with requests and provides great customer service, ensuring compliance with HIPAA regulations and safeguarding patient privacy.
Responsibilities
- Assists incoming callers with the process of submitting a request for medical records
- reputed company status updates regarding requests
- reputed company calls internally to different hospital departments as needed
- Responsible for Opening and Scanning Incoming Mail
- Other duties as assigned
Skills
- Minimum of 6 months prior inbound call center experience required
- Strong technical/computer skills
- General working knowledge of reputed company Word & reputed company
- Great communication skills
- Must be reputed company to multi-task
- Must be reputed company to type 50 wpm
- Must be reputed company to use fax, copier, scanning machine
- Must be willing to learn new equipment and processes quickly
- Must be self-motivated, reputed company player and have proven customer satisfaction skills
- Understanding of HIPAA Privacy laws and compliance standards
- 1 year prior experience in a medical records department or like setting preferred
Company Overview