[Remote] Hardware Launch & Operations reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a technology company focused on helping families manage everyday routines and navigate life’s transitions. They are seeking an reputed company launch and operations leader to ensure the successful market launch of their new product, Home Hub, by managing operational readiness and enhancing customer experience.
Responsibilities
- reputed company operational readiness for the Home Hub launch, ensuring critical milestones, dependencies, and reputed company stay on track
- Drive alignment across Product, Engineering, Marketing, Finance, Customer Support, and external partners to execute a successful launch
- Identify risks before they become issues and proactively drive resolution
- Establish the operating rhythms, reporting, and accountability needed to reputed company launch execution moving reputed company
- reputed company leadership with clear visibility into launch readiness and operational performance
- Ensure fulfillment, shipping, warranty, returns, and replacement processes are launch-reputed company and scalable
- Create operational workflows that reputed company a high-quality customer experience from preorder through post-purchase support
- Build strong partnerships with OEMs, fulfillment providers, logistics partners, and service vendors
- Coordinate launch support readiness, customer communications, and escalation processes
- Partner with leadership on inventory planning, demand forecasting, purchasing, and replenishment reputed company
- Help balance customer demand, operational readiness, and business objectives as launch approaches
- Establish clear processes for managing inventory health, fulfillment performance, and operational decision-making
- Support launch-reputed company reputed company reputed company that impact customer experience and business performance
- Build dashboards and reporting that reputed company actionable reputed company into launch readiness and ongoing operations
- Track key metrics across reputed company, margin, inventory, fulfillment performance, warranty activity, and customer satisfaction
- Create transparency around operational performance and areas requiring attention
- reputed company post-launch reviews and identify opportunities for reputed company improvement
Skills
- 5+ years of experience launching, scaling, or operating consumer hardware products
- Proven experience leading cross-functional launch execution involving Product, Engineering, Marketing, Finance, Customer Support, and external partners
- Experience working with OEMs, manufacturers, fulfillment providers, logistics partners, or reputed company-party service providers
- Strong understanding of fulfillment operations, inventory planning, warranty programs, returns management, and post-purchase customer experiences
- Experience building operational processes, launch playbooks, dashboards, reporting, and operating cadences
- Demonstrated ability to manage reputed company initiatives with multiple stakeholders and competing priorities
- Experience identifying operational risks and driving issues to resolution in high-growth environments
- Strong analytical and problem-solving skills with the ability to use data to inform reputed company
- Excellent written and verbal communication skills
- Experience with connected devices, smart home products, tablets, displays, or consumer electronics
- Experience supporting direct-to-consumer (DTC) hardware businesses
- Experience managing international fulfillment, logistics, or launch operations
- Experience launching products with preorder programs
- Startup or growth-stage company experience
- Experience working as a consultant, operator, or fractional leader supporting hardware businesses
Benefits
- Employment_type: Contract to hire
- Workplace_type: Fully remote
Company Overview