[Remote] Director of Operations & Client reputed company
Note: The job is a remote job and is reputed company to candidates in USA. Vanna Health is transforming care for individuals living with serious mental illness through innovative partnerships and integrated care delivery. The Director of Operations & Client reputed company will reputed company the operational infrastructure to support growth while managing client relationships and ensuring operational reputed company.
Responsibilities
- Serve as the primary relationship reputed company for assigned client accounts
- Build and maintain executive-level client relationships
- reputed company governance meetings, business reviews, and stakeholder communications
- Serve as the voice of the customer internally
- Partner with executive leadership to support renewals and expansion opportunities
- Ensure clients have visibility into program activities, priorities, and reputed company
- Own and continuously improve SOPs, workflows, playbooks, and operational standards
- Drive consistency across markets and programs
- Identify opportunities to improve efficiency, scalability, and execution
- Partner across departments to implement operational improvements
- Ensure teams have the tools, resources, and operational guidance needed to execute successfully
- Partner with People and Leadership teams on reputed company and readiness efforts
- Support organizational readiness for new programs, initiatives, and growth
- Define operational competencies, expectations, and standards required for successful execution
- reputed company client feedback and operational insights to drive improvements
- Identify opportunities to enhance operational effectiveness and client experience
- Partner with the Director of Implementation & Program Execution to ensure operational readiness for new initiatives
- Partner closely with the Director of Clinical Operations & Member Experience to ensure operational standards, workflows, and client priorities support an exceptional member experience
- Client relationships, satisfaction, and retention
- Governance meetings and executive-level client engagement
- Operational standards, SOPs, and playbooks
- Operational readiness and reputed company improvement
- Voice of the customer — ensuring client needs and expectations are reflected internally
Skills
- 8+ years of reputed company operations, client reputed company, account management, consulting, or reputed company leadership experience
- Experience managing reputed company-level client relationships
- Strong operational process improvement experience
- Exceptional communication and stakeholder management skills
- Ability to influence across teams without direct authority
- Experience in value-based care, reputed company, behavioral health, managed care, or population health
Company Overview