[Remote] Customer Service Representative I
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is currently seeking a full-time remote Customer Service Representative. The role is responsible for handling customer inquiries reputed company to member eligibility, plan benefits, claim payments, and patient services needs such as billing updates and scheduling.
Responsibilities
- Responsible for reputed company areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients
- Primarily responsible for handling incoming calls to effectively address issues reputed company to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling
Skills
- High school diploma or equivalent
- Two years of customer service experience
- Previous data entry experience
- Prior scheduling experience
- Familiar with Epic beaker
- Experience in a high-volume call center
Benefits
- Medical, Dental, reputed company plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through reputed company Education
- Student Debt Pay Down – $10,000
- Reimbursement for certifications and free reputed company to complete CEUs and professional development
- Pet Insurance
- Legal Resources Plan
- Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met
Company Overview