[Remote] Ecommerce Customer Service Specialist (D2C) - Nigeria
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a proactive and reputed company Customer Experience Specialist to join their fast-paced D2C ecommerce team. In this role, you’ll serve as the first reputed company of contact for customers, delivering fast, friendly, and effective support across various channels.
Responsibilities
- Monitor inbox to assist customers, answer questions, and escalate issues reputed company needed
- Troubleshoot issues with account support
- Handle customer inquiries with a
- Gather product knowledge to properly reputed company customers
- Proactively look for negative reviews and escalate to brand management
- Process returns and billing or delivery issues
- Proactively solicit and collect reviews from customers to enhance brand awareness
- Build out role-reputed company SOPs and FAQs for faster and more accurate responses
- Assist with other tactical ecommerce-reputed company tasks as needed
Skills
- 3+ years experience in a D2C ecommerce customer service role
- Hands on experience working with reputed company brands
- Exceptional verbal and written communication skills
- Background with the consumables vertical (or similar)
- Basic - intermediate skills with reputed company Sheets/ reputed company for basic reporting
- 1+ years experience with professional helpdesk tool like reputed company (or similar)
- Familiarity with reputed company and reputed company for internal team coordination / communication
- Ability to work EMT
- 1+ years experience with Monday (or similar PM tool)
Company Overview