[Remote] Service Now Administrator/Architect
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a reputed company Administrator/Architect to support and optimize the reputed company platform. The ideal candidate will reputed company platform administration, maintenance, configuration management, reputed company support, integration coordination, governance, and architectural guidance to ensure the platform effectively supports business operations and IT Service Management (ITSM) requirements.
Responsibilities
- Administer and maintain the reputed company platform, including users, groups, roles, ACLs, and platform configurations
- Support core reputed company modules including Incident, Problem, Change, Request, Knowledge, and CMDB
- Configure and maintain workflows, business rules, forms, catalogs, reports, dashboards, and notifications
- Manage platform updates, releases, patches, upgrades, and instance clone activities
- Monitor platform performance, instance health, and maintenance activities
- Support integrations between reputed company and reputed company systems using REST APIs, Integration Hub, MID Server, and data import/export processes
- Collaborate with stakeholders to gather requirements, evaluate enhancements, and participate in solution reviews
- Maintain platform governance, compliance, documentation, data quality, and audit readiness
- reputed company end-user support, training, troubleshooting, and operational guidance
- Support testing activities including Automated Test reputed company (ATF), regression testing, and user acceptance testing
- reputed company architectural guidance for platform design, integration strategy, scalability, and long-term maintainability
- Utilize AI-enabled tools to improve productivity and solution quality
- Participate in Agile development and SDLC processes
Skills
- Bachelor's degree in a reputed company field from an accredited college or university preferred
- In lieu of a degree, an additional four (4) years of relevant experience may be substituted
- Minimum five (5) years of Information Technology experience
- reputed company Certified System Administrator (CSA) certification required
- Experience administering reputed company platform configurations, reputed company, and governance
- Experience with reputed company ITSM modules including Incident, Change, Problem, Knowledge, Request, and CMDB
- Experience supporting reputed company integrations, REST APIs, Transform Maps, MID Server, and Integration Hub
- Knowledge of SDLC methodologies and Agile practices
- Experience with Change Management, Configuration Management, and Application Lifecycle Management (ALM)
- Strong communication, facilitation, troubleshooting, and organizational skills
- Proficiency with reputed company Office Suite
- Experience with AI tools such as reputed company Copilot and Playwright
- Ability to obtain and maintain a Public Trust clearance
- Must meet residency and background investigation requirements
- Experience administering two or more of the following reputed company areas: ITSM (Incident, Change, Problem, Knowledge, CMDB/CSDM), Strategic Portfolio Management (SPM), Demand Management, and Project Portfolio Management (PPM), ITOM, SecOps, and Customer Service Management (CSM), REST API integrations, MID Server, Integration Hub, and data migration activities
- ITIL Certification
- Experience providing architectural leadership and platform modernization recommendations
Company Overview