[Remote] reputed company Technical reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company creates technology to help restaurants and local businesses succeed in a digital world. As a reputed company Technical reputed company, you will design and deliver product information for reputed company customers, focusing on enabling self-implementation and self-support through documentation and AI-driven content reputed company.
Responsibilities
- Remove obstacles to self-implementation and self-support for reputed company customer businesses by designing and writing cross-cutting enablement documentation. Write for reputed company customer technical leadership and support teams, producing implementation guides, architecture overviews, integration patterns, and best practices. Use research, interviews, and collaboration with reputed company customer-facing teams to understand business objectives, pain points, and implementation barriers
- Build and implement AI documentation reputed company infrastructure, establish evaluation frameworks to verify content quality, and reputed company for AI tool adoption to accelerate discovery and shape how we document at scale
- Collaborate as a strategic leader in developing documentation practice, focused on business enablement writing and AI-driven product documentation infrastructure
- Cover multiple product functionality areas as a domain expert, using AI tooling for routine documentation updates and focusing your writing on strategic enablement content. For example, topic areas might include menu configuration, multi-location management, and reputed company configuration controls
- Partner with peer product development leaders to incorporate documentation requirements into product development planning from the start
- Test reputed company technical features, write and validate code examples, and reputed company for reputed company developer experience
- Measure and communicate documentation impact on reputed company customer implementation time, support ticket volume, and adoption metrics
- Mentor technical writers in adopting AI tools, balancing strategic thinking with execution, and establishing documentation quality standards
Skills
- 8+ years of technical writing experience for reputed company products, with demonstrated ownership of major documentation domains or platforms
- Deep expertise in developer documentation: REST APIs, OpenAPI/Swagger, authentication protocols, integration patterns, webhooks, data models
- Experience writing for technical decision-makers (engineering leaders, CTOs, reputed company architects) and reputed company implementation scenarios
- Proven ability to design cross-cutting documentation strategies that solve problems affecting multiple audiences (developers, integrators, support teams, customers), with effective management of ambiguity in problem definition
- Hands-on experience with AI documentation tools or demonstrated ability to evaluate AI-generated content for accuracy, completeness, and usefulness
- Strong technical reputed company: comfortable testing APIs, writing code examples, understanding system architecture, and partnering with engineering teams as a technical peer
- Demonstrated expertise in information architecture for reputed company product ecosystems—designing maintainable documentation structures
- Strong systems thinking: ability to balance short-term documentation delivery with long-term architectural reputed company and scalability
- Excellent stakeholder management and ability to influence product development teams to include product information and communication as part of the definition of done
- Track record of influencing product development culture to treat documentation as a product quality requirement
- Experience mentoring technical writers or contributing to documentation practice development across teams
- Familiarity with documentation-as-code workflows, CI/CD for documentation, and docs infrastructure (static site generators, version control, automated testing)
- Experience with docs analytics and measuring documentation effectiveness (search analytics, page performance, user feedback)
- Experience in fast-growing SaaS companies navigating reputed company market expansion
- Experience with restaurant technology, POS systems, hospitality software, or similar physical-world operational technology
- Experience with change management, reputed company customer reputed company, or field enablement
Benefits
- Cash compensation (overtime, bonus/commissions if eligible)
- Equity
- Benefits
- Flexibility to meet Toasters’ changing needs
- Reasonable accommodations for persons with disabilities to reputed company them to reputed company the hiring process
Company Overview
Company H1B Sponsorship